Sara Zura
Sioux Falls,SD
Summary
Proven leader in operations management with a track record of enhancing customer satisfaction and team performance at Country Inn and Suites. Skilled in business analysis and staff development, I excel in driving process improvements and achieving organizational goals. My approach fosters high-performing teams and sustainable growth, demonstrating a commitment to excellence and innovation.
Overview
18
18
years of professional experience
Work History
General Manager of Operations
Country Inn and Suites
06.2023 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Front Desk Associate
Country Inn and Suiites
01.2018 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Housekeeping
Country Inns & Suites
05.2017 - Current
- Implemented eco-friendly practices within the housekeeping department, reducing overall environmental impact.
- Collaborated with housekeeping staff to maintain clean and comfortable rooms for guests.
- Assisted clients in maintaining a clean and comfortable living environment through light housekeeping tasks.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
Collections Specialist
Capital One
03.2006 - 02.2017
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
GED -
Killian Community College
Sioux Falls SD04.2003
Skills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
Timeline
General Manager of Operations
Country Inn and Suites
06.2023 - Current
Front Desk Associate
Country Inn and Suiites
01.2018 - Current
Housekeeping
Country Inns & Suites
05.2017 - Current
Collections Specialist
Capital One
03.2006 - 02.2017
GED -
Killian Community College
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