Sara A Herrera
Palmdale,CA
Summary
Dynamic Shift Leader Manager at McDonald's with proven expertise in team management and operations. Enhanced customer satisfaction through effective complaint resolution and relationship building. Skilled in staff scheduling and inventory control, ensuring compliance with safety standards while fostering a positive work environment. Composed under pressure, driving service excellence and brand loyalty.
Overview
2
2
years of professional experience
Work History
Shift Leader Manager
Mcdonald’s
Palmdale, CA
08.2023 - Current
- Assisted team in achieving service goals through effective communication and support.
- Learned operational procedures to ensure compliance with safety standards.
- Supported inventory management by organizing and maintaining stock levels.
- Adapted to various roles within the team to enhance workflow efficiency.
- Contributed to daily shift planning by identifying staffing needs and scheduling tasks.
- Enhanced customer experience by promptly addressing inquiries and resolving issues.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma - Elementary School Teaching
Antelope Valley College
Lancaster, California, CASkills
- Industry expertise
- Staff scheduling
- Workplace safety
- Team management
- Cash handling
- Opening and closing procedures
- Accurate money handling
- Energetic and enthusiastic
- Inventory controls
- Delegating work
- Handling customer complaints
- Verbal and written communication
- Relationship building
- Operations management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader Manager
Mcdonald’s
08.2023 - Current
High School Diploma - Elementary School Teaching
Antelope Valley College