Saraa Yafai
Brooklyn,NY
Summary
Adaptable student with knowledge of account development, brand management and client relations. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for teamwork by my peers, I can be relied upon to help your company achieve its goals.
Overview
10
10
years of professional experience
Work History
Emergency Medical Technician
SeniorCare EMS Ambulance Service
09.2018 - 06.2021
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Supervisor/Cashier/Logistics
B&K Super 99c Discount
05.2016 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Constructed a weekly, monthly and annual final professional report providing the financial income and outcomes information of the store.
Cashier
Natural Gourmet Deli
09.2013 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Events Coordinator
CUNY Hunter College Muslim Student Association
09.2015 - 05.2019
- Managed administrative logistics of events planning, event booking, and event promotions.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Brainstormed and implemented creative event concepts and themes.
Education
Bachelor Of Arts - Human Biology And, Psychology
Hunter College of the City University of New York
New York, NYSoftware Engineer
CodingTemple
07.2023
Skills
- Public Speaking Toastmasters
- Leadership Program
- Verbally Fluent in Arabic language, Familiar with reading and writing
- Workflow Coordination
- Teamwork and Collaboration
- Customer Needs Assessment
- Customer Service
Languages
Arabic
Native or Bilingual
Timeline
Emergency Medical Technician
SeniorCare EMS Ambulance Service
09.2018 - 06.2021
Supervisor/Cashier/Logistics
B&K Super 99c Discount
05.2016 - Current
Events Coordinator
CUNY Hunter College Muslim Student Association
09.2015 - 05.2019
Cashier
Natural Gourmet Deli
09.2013 - 05.2016
Bachelor Of Arts - Human Biology And, Psychology
Hunter College of the City University of New York
Software Engineer
CodingTemple
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