Sara Ann Marlow
Henderson,KY
Summary
Hard-working professional with 16.5+ years of food and beverage experience and a proven knowledge of customer satisfaction, food sanitation and safety, and inventory control. Well-connected in HHR gaming with 10+ years experience. Have assisted as a dual rate in machine moves and conversions at numerous properties.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food and Beverage Operations Manager
Ellis Park Racing And Gaming
Henderson , Ky
03.2020 - Current
- Negotiated with vendors and suppliers to reduce costs and achieve profitability.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Developed waste-control policies to maintain profitable operations.
- Coordinated employee schedules, payroll, and new hire training.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
Food and Beverage Manager
Rosie's Gaming Emporium
Richmond, VA
01.2019 - 04.2019
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Supervise and participate in kitchen and dining area cleaning activities
- Resolve customer complaints regarding food service
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
Assistant Food and Beverage Manager
Kentucky Downs
Franklin, KY
08.2011 - 03.2019
- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
Concession Manager
Franklin Drive
Franklin, KY
05.2005 - 08.2011
- Helped with creating par levels for order guides
- Anaged scheduling
- Stablished great reputation with assorted vendors
Education
Business
Volunteer State Community College
Gallatin, TNHigh School Diploma -
Portland High School
Portland, TN05.2006
Skills
- Problem Solving
- Monitoring Food Preparation
- Health Code Compliance
- Service Delivery Management
- Inventory Management
- Money Handling
- Recruitment and Hiring
- Scheduling Staff
- Delegating Assignments and Tasks
- Portion Control
- Microsoft Office
Additional Information
- CREDENTIALS AND LICENSES , ABC Star Certification
Certification
Serv Safe Certified 2019-2024
Timeline
Food and Beverage Operations Manager
Ellis Park Racing And Gaming
03.2020 - Current
Food and Beverage Manager
Rosie's Gaming Emporium
01.2019 - 04.2019
Assistant Food and Beverage Manager
Kentucky Downs
08.2011 - 03.2019
Concession Manager
Franklin Drive
05.2005 - 08.2011
Business
Volunteer State Community College
High School Diploma -
Portland High School
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