Sarabel Gravett
Newport,KY
Summary
Detail-oriented hard worker with a strong willingness to learn new skills. Positive and professional, consistently completing tasks in a timely manner. Committed to taking on challenges and seeking long-term growth opportunities.
Overview
3
3
years of professional experience
Work History
Car Detailer
Hertz Car Rental
Hebron, KY
04.2024 - 10.2024
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
- Made sure to clean cars in a timely manner to have it ready for customers who reserved the cars.
Customer Service Representative
Sutherland Global Service
Newport, KY
07.2023 - 04.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Training Ambassador
Wayfair
Florence, KY
11.2021 - 04.2023
- Trained new employees, or older employees, in the operations of Wayfair returns.
- Answered questions of the operations to the best of my ability.
- Worked closely with the managers on how to improve training and any changes that are made.
- Processed returns and scanned items into the facility.
Education
High School Diploma -
Wyoming High School
Cincinnati, OH06-2023
Skills
- Shipping and receiving
- Warehouse Operations
- Material Handling
- Quality Control
- Picking and Packing
- Complaint resolution
- High-energy attitude
- Order Processing
- Customer Service
Timeline
Car Detailer
Hertz Car Rental
04.2024 - 10.2024
Customer Service Representative
Sutherland Global Service
07.2023 - 04.2024
Training Ambassador
Wayfair
11.2021 - 04.2023
High School Diploma -
Wyoming High School
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