Saradha Narayanan

Cognizant Technology Solutions

09.2005 - 01.2018

Customer: Levi Strauss & Co
Holiday Readiness
Aug 2017 – Nov 2017 (SFO, CA)
In lieu of holiday season, client website had to be equipped to handle additional traffic and provide response at faster rate to provide high conversion. To satisfy these requirements, we targeted on 50 to 75 tickets that would improve performance encompassing desktop, mobile and production fixes both functional and performance related.
Responsibilities
Understanding and analysis of the tickets in scope and raise appropriate queries and obtain clarifications on the same.
Creating and executing test scripts for tickets deployed, report and track the defects using JIRA.
Create and/or select test data for conducting testing activities.
As E-commerce test lead managing the overall project, had to interact with offshore counterpart, assign work and review their deliverables.
Created confluence pages on the steps to be followed for running critical CRON jobs during disaster recovery process.
Facilitate triage meetings and provide status reports on a weekly basis to client.
Escalate issues and risks impeding the progress and ensure they are tracked to closure.
Customer: Taco Bell
IRIS to Xenial Integration
Apr 2017 – Aug 2017 (Irvine, CA)
The IRIS to Xenial Integration solution provides interim configuration in the form of IRIS processes and utilities that have been created or enhanced to operate with the Xenial cloud services.
Responsibilities
Created the installation steps document detailing the steps to be followed for installation of Xenial to in-store IRIS POS.
Created the smoke test plan detailing the functional areas impacted by the installation of Xenial and areas that must be tested as part of regression.
Created detailed scenarios document detailing the components of Xenial and functional testing areas surrounding them.
Installed Xenial on multiple hardware in Software test lab and used POSTMAN for posting required mock requests to the system for validating different scenarios.
TLD-MIP Stabilization
TLD-MIP Stabilization project was envisioned to address the below project goals
Migrate Existing AWS EC2 Instance to On-Demand Lambda Instance
Optimize TLD that is critical Data Source for Business & Franchisees
Address ECS2 stability Issues, Improve TLD Delivery to 97% - 99% and Reduce Service Desk Calls
Responsibilities
Entire ownership of project starting from requirement analysis – test plan – test execution – Documenting results – Status Reporting – Project Closure.
Validated and ensured that all the S3 buckets, lambda processes created, SQS, IAM Policy Roles as per the desired requirement.
Work with vendors, project team members and Business Technology to understand system functionality, dependencies and constraints to refine requirements, propose approaches\solutions for delivery options and timelines.
Verified that the errored TLD and MIP files either due to size, corrupted file content are transferred to error bucket and doesn’t impede the file processing.
System testing, Integration testing and volume testing (ability to handle 10,000 files without issues) were handled.
Co-ordinated with third party development team on a regular basis and ensured that any issues found are addressed on time.
Customer: Freddie Mac
Single Security Resecuritization – Dealer Direct
Jan 2016 – Apr 2017 (McLean, VA)
Project objective is to build a new external facing Exchange Application. Implemented in agile model application was developed with below mentioned capabilities:
Offer investors including the internal traders, the opportunity for the lifetime of the security to exchange 45-day Freddie Mac PCs and Giants for new 55day mirror PCs and Giants.
Compensate investors, except the internal traders, for the 10-day float difference.
Responsibilities:
Identify test requirements from specifications, map test case requirements and design test coverage plan for user stories
Partner with the Product owner and scrum team to review testing plans, testing progress, results, and next steps.
Facilitating User acceptance testing phase by creating UAT test cases, execution and reporting.
Acted as integration test lead managing the transactional flow testing from dealer direct system with other systems involved in E2E transaction flow.
Involved in discussion with business understanding the need for tool for Collateral analysis and drafted user stories for Collateral analyzer tool that was developed by development team.
Developed medium to complex queries thereby ensuring that data is loaded properly in appropriate tables and data integrity is maintained.
Created video recording of the key modules worked in the project enabling faster transition for new comers to the project.
Customer: ACS Xerox
NJ CONNEXION
Apr 2013 – Dec 2015 (Santa Ana, CA)
Purpose of NJ ConneXion project was to ensure that the NJ Family care application production defects were retested and the entire application including the business rules are successfully migrated to NJ CASS system. Actuate reports were used for letter generation. FileNet was used for storing files which would in turn be integrated in DIMS (Document Imaging Management System). Bugzilla was used for defect tracking.
Responsibilities:
Oversee migration testing and ensuring that the letters migrated to NJ CASS provides the same output as in production (NJ Family Care)
Integrating eligibility rules of the existing app with NJ CASS and ensure that the eligibility remains the same even after integration
Proactively escalated issues to the QA Lead and alerted the project team on potential impact to test schedule.
Recorded and tracked defects uncovered during the execution of tests scripts. Drove defect towards resolution proposes and designs retest cases, scripts and data. Contributed to the defect management: defect status, root cause, daily meeting.
ACS HIX NEVADA
Purpose of ACS HIX Nevada project is to create health insurance exchange (HIX) for the state of Nevada. It was created as a solution for states to comply with Affordable Care Act. Implemented in agile model, this solution builds a brand-new marketplace where the state consumers, small businesses and people without insurance because of cost or other obstacles, such as pre-existing conditions can shop for, compare and purchase quality health insurance plans with ease.
Responsibilities:
Validate software quality and conformance to specifications and business requirements through unit-functional testing; and identify the root cause of defects.
Acquire a holistic view of all business system processes, to understand functional impacts regarding configuration, process and workflow.
Performed Functional, Regression, EDI, Webservices and Integration Testing.
Conducted defect triage meeting with business analyst and the developers and assigning/updating/defering the defects based on the meeting.
Understand integration points with other systems that interface with the application, evaluate and minimize ripple effects
Track and prepare the report of testing activities like test case coverage, required resources, defects discovered and their status, performance baselines etc.
Customer: CareFirst BlueCross BlueShield
June 2012 – April 2013 (Owings Mills, MD)
PCMH CLINICAL PATHWAYS HUB
The objective of this project is to roll out “Hubs” of centralized and coordinated services for chronically ill patients with identified clinical needs to certain community-based risk and disease management programs that target the treatment of their needs. Implemented in agile model, it complements existing Patient-Centered Medical Home (PCMH), Case Management (CM) and Hospital Transition of Care (HTC) program capabilities.
Responsibilities:
Analyzed requirements and independently executes test plans and test scripts based on planned project schedules and in accordance with QA methodology.
Interacted with business analyst team to understand business requirement, customer expectation.
Updated, maintained, and promoted Test Plans and Scripts to Configuration Management for version control.
Reviewed requirements and specifications and provided input during requirements and specification walkthroughs.
Provided timely and accurate status defect information and appropriate metrics to facilitate QA reporting. Reported individual status: dashboard information, open issues, risk analysis.
Used Quality Center to track for defect cycle. Monitored the defect tracking process and generated customized reports using Quality Center
Customer: Walgreens
May 2011 – May 2012 (Deerfield, IL)
RSPE Messaging & Transfer Rx
RSPE Messaging deals with the specialty drugs that fall into the purview of limited distribution, drug which requires some lab values before getting processed and on whose processing delay, appropriate text message or the email depending on the specialty drug purchased and mentioning the reason for delay and the contact information so that Walgreens doesn’t lose its valuable customers.
Responsibilities:
Created test plan detailing the scope, deliverables and the entry and exit criteria for the several phases of the project along with the roles and responsibilities for each team member and obtain due approval from the client.
Review of the test design deliverables like test conditions and test scripts with the business team and the client QA team and ensuring that the test coverage is 100%.
Executing the test scripts across several test stores in the lab and defects arising were properly tracked to closure.
Preparation of test summary report at the end of the test execution phase.
Customer: Coventry Health Care Inc
Sep 2010 – Apr 2011 (Downers Grove, IL)
CVTY CEN 111, CPS113 - HR App
This project consists of umbrella of projects involving PeopleSoft HR and finance and all the projects in HR and Finance domain. Business user generates the change requests needed for the project when required and after the developers do the required changes, business users were testing in Test and in QuA environment.
Need for the QA consultant came in since the IT team wanted a person to test the change in test before it goes to the business users for their acceptance testing.
Responsibilities:
Maintained the list of change requests required by the business user and assisted them in creating their change requests after collecting the required information.
Tested all the support tickets in test and created code change test plan for the same and after successful test migrated the code to QuA and informed the business user of the same.
Code migration between Test to QuA done using STAT Web (tool created by Quest in maintaining the support tickets).
Used BMC Remedy User Ver.7.5 to maintain the details on the support tickets.
Created weekly status report on the support tickets on the modules assigned and set up meeting with the business owner, business user and the developers on the status and appropriately expedite the tickets based on the priority.
C349 OFAC Compliance
To comply with OFAC (Office of Foreign Asset and Control) policies, Coventry must screen and refuse to conduct transactions and financial dealings with persons/entities named on the Specially Designated Nationals and Blocked Persons List (SDN). This means blocking payments and funds to/from SDNs, screening for prohibited destinations, and coordinating with/reporting to OFAC, as appropriate.
Responsibilities:
Coordinated with applicable IT departments and business areas, to identify best practices for ensuring OFAC compliance; identify data requirements, data source(s) and frequency of validation
Created test plans to verify that the all the input files from the different IT departments are processing through the Lexis Nexis Bridger software without any error.
Participated in meetings involving the other IT teams and ensured that they are following the process and data is created as per the data requirements.
Customer: Abraxis Biosciences
May 2009 – Jun 2010 (Chennai, India)
Abraxis Oracle 10g Upgrade
The project scope involves validating the upgrade of Oracle Clinical 4.5 to Oracle Clinical 4.5.1 for Abraxis Biosciences Inc. to establish a validated computerized system that complies with all regulatory requirements related to GxP. Existing OQ script will be used with OQ template modification to test Oracle Clinical 4.5.1 (OC, RDC and TMS modules). Updating existing OQ scripts to include steps to test relevant new features in Oracle Clinical 5.1 will be performed.
Responsibilities:
Acted as validation project lead managing 10 members - a complex team of QA and OC resources since the project required their expertise.
Created detailed validation test plan and actively participated in the internal review of deliverables and ensured that all the validation documents are in accordance to GxP standards.
Authored validation test summary report detailing the project scope, test execution summary with the deviations observed.
Acted as a single point of contact between Client and the offshore team and managed the project effectively since there was no onsite Counterpart for the project.
Oversee the work of third-party vendors/cross-functional team to provide support for client systems and applications.
Customer: Amgen Inc
Jul 2007 – May 2008 (Chennai, India)
Amgen DEV IS Testing
Amgen Validation and Testing project is part of the Center of Excellence (CoE) for all validation and testing services provided to Amgen Drug Development IS. This will act as the blanket project for all the testing and validation services that Cognizant performs for Amgen DEV IS department. We tested projects which provide Business Intelligence capabilities to Amgen’s Research and Development organization, enabling reporting and analysis of various aspects of clinical trials.
Responsibilities:
Validation test lead managing team of 10 – 15 people and was mainly responsible for Co-ordinating and actively participate in the internal review of projects and ensure that the formal execution documents are duly filled in with the appropriate rules adhering to the validation rules.
To ensure that any deviations to the approved test cases are properly captured as deviation logs with due reason for the same.
Imparting domain and technical knowledge to the new entrants and to fellow team members.
To handle the resource allocation and ensure that the resource utilization is higher.
Maintain the version control of the documents using VSS.
Business Unit/Domain: Retail, Banking and Financial Services, Healthcare, Life Sciences

Summary

Overview

Work History

Lead Business Analyst

Education

Bachelors in Engineering - Computer Engineering

Skills

Timeline

Lead Business Analyst

Bachelors in Engineering - Computer Engineering

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