Sarafina Musillo

Vice President Financial Center Manager
Bank of America, Staten Island, NY

• Develop and execute monthly responsible growth and risk action plans to optimize performance, reduce liabilities, and ensure FCCA compliance.
• Conduct thorough KYC (Know Your Customer) Due Diligence, including KYC reviews to assess and verify customer information, ensuring accuracy and compliance with regulatory standards.
• Lead the implementation of Bank Secrecy Act (BSA) procedures and policies, ensuring adherence to regulatory requirements and minimizing financial crime risks.
• Collaborate with the Compliance department to effectively communicate BSA requirements to clients, ensuring awareness and compliance.
• Partner with the market operations analyst to proactively identify and mitigate risks related to AML (Anti-Money Laundering) and fraud, utilizing data analytics and trend analysis.
• Serve as a Medallion Signature Guarantee stamp holder, working directly with the Medallion Team to create and approve cases for securities transfers.
• Lead and oversee Signature Series Development Training to cultivate existing talent and develop future financial center leaders.
• Conduct monthly risk knowledge assessments to proactively identify and address critical emerging defects.
• Facilitate monthly partner meetings to drive performance and foster collaboration across Consumer, Investments, and Lending.

• Directly responsible for all recruiting for the Rockefeller Center Flagship location • Completed all new hire documentation in accordance with NYS guidelines • Conducted onboarding and training sessions to educate associates on product, behaviors and effective client engagement • Boosted employee skills and knowledge, facilitating staff registration for training rotating seasonal product • Managed a bi-level, high traffic tourist location with a focus on execution of company values and sales excellence

• Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
• Partnered directly with public relations team to provide TV and newspaper interviews for the Associated Press and local morning Affiliations Volunteer news networks to discuss bridal trends
• Responsible for all in store bridal events for clients, including arranging guest designers and entertainment
• Established daily connects with bridal alterations team to determine timelines, progress and ensure client satisfaction
• Led Bridal Market Team in sourcing prospective brides and arranging points of contact for future bridal appointments
• Responsible for onboarding and extensive bridal training, leading a team of 50 bridal consultants and alterations specialists
• Planned and executed strategies to increase business and drive profit growth
• Monitored employee work to assess performance and identify knowledge gaps