Sarah Lamb

Fielded incoming calls to the service department of a prominent car dealership. Developed client relationships and coordinated service of customer vehicles. Performed appraisals of customer vehicles for trade-ins. Performed administrative tasks as needed. Provided support to other departments as needed. Participated in company related group activities, such as riding in parade float, manning a "swag" station at a golf tournament, and "Trunk-or-Treat" events.

• Managed inbound and outbound calls to assist members with account inquiries and transaction requests.
• Provided support in resolving customer complaints, enhancing overall satisfaction through effective communication.
• Documented member interactions accurately in CRM systems, ensuring comprehensive service records for future reference.
• Collaborated with team members to streamline call handling processes, improving response times and efficiency.

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Made my own schedule, performed all needed Accounts Recievables bookkeeping support tasks such as processing of paid invoices, filing, and data entry/database management.

At MSG I was the first point of contact in recruiting staff for open positions. I entered employment listings into Online Jobsite, reached out to potential matches, and facilitated interview process. Upon hiring I completed all onboarding procedures with new hires, assisting with tax and employment paperwork requirements. Assisted Recruiters as needed with office functions.

Our company acted as medical billing liason for all Maine Health facilities. I worked in a call center environment fielding incoming billing questions, payments, and insurance company assistance.

Performed all customer service tasks related to Oil and Propane delivery and service. Scheduled fuel delivery orders, processed payments. Opened new fuel customer accounts, upsold products/services based on needs.

Dispatched oil and propane service technicians via radio for heating equipment maintenance and installations. Prepared estimates for work based on technician specifications.

Began as a bank teller, processing all regular account transactions. Maintaining cash drawer, and building customer relationships. Assisted in reception as needed.

Promoted to Electronic Services Rep in 2006. Maintained online account records, assisted customers with debit card transactions and issues, or any online banking related matter.