SARAH ABB
Tarzana,CA
Summary
Highly trained in customer service with a proven track record of delivering exceptional experiences to clients. Skilled in effectively resolving customer inquiries and concerns, ensuring their satisfaction and loyalty. Adept at building strong relationships with customers through active listening and clear communication. Possess a deep understanding of the importance of providing personalized solutions and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Pause Studio
- Current
- Wellness studio providing services such as Cryotherapy, infrared saunas, IVs, and much more
- My roles were to keep studio clean and organized while handling customer interactions and meeting sales goals
- Cleaning up after customers and resetting the rooms for the next guest was a top priority while keeping customers relationships good
- Was given lock box code to open and close studio
- Zenoti software was used
Sales Associate/ Assistant Manager
Restore Hyperwellness and Cryotherapy
05.2022 - 04.2023
- Focusing on proactive health from the inside out
- Being very hands on with clients from foot detox duties as well as cleaning studio, putting clients into compression sleeves, cryotherapy and red light therapy as a few examples
- Was also given extra tasks by admin work such as following up with clients that have not been in recently, running reports and connecting to clients via phone
- Trained in Mindbody system alone
- Ability to open and close alone
Experience guide
The NOW
04.2022 - 12.2022
- Massage boutique: Experience guide is responsible for welcoming guest, check in and handling making sure the guest is aware how to customize their massage by list of enhancements available
- Giving knowledge on membership and products sold in boutique
- Responsible for answering phones, check in and out guest and trained1 zenoti system
Sales manager
Spenga
07.2021 - 07.2022
- Fitness studios: Sales manager responsible for signing up new membership, keeping studio clean and providing customer service to members
- Scheduling potential members into new classes and explains our unique concept of Fitness while being in a group setting
- Ability to open and close studio alone, key to studio given
- Knowledge of mindbody software
Fitness Coach
01.2018 - 01.2021
- Online coaching women/man to achieve their health goals
Receptionist
Blue Waters Salon
06.2019 - 12.2019
- Full service hair salon, receptionist position involves answering phones, making appointments for stylists, ringing clients up after appointment, checking clients in, knowing products carried in salon, handling one specific till
- As well as collecting rent checks from stylists on a weekly or monthly basis
Education
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Moorpark College
Moorpark, CASkills
- Client Relations Management
- Mindbody & Zenoti trained
- Inventory management
Timeline
Sales Associate/ Assistant Manager
Restore Hyperwellness and Cryotherapy
05.2022 - 04.2023
Experience guide
The NOW
04.2022 - 12.2022
Sales manager
Spenga
07.2021 - 07.2022
Receptionist
Blue Waters Salon
06.2019 - 12.2019
Fitness Coach
01.2018 - 01.2021
Pause Studio
- Current
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Moorpark College
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