Sarah Scherger
Fostoria,OH
Summary
Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
14
14
years of professional experience
Work History
Registered Representative
Western and Southern Life Insurance Group
04.2024 - Current
- Interviewed clients to better understand financial positions and assets ready for investment.
- Conducted comprehensive investment research to make informed recommendations for client portfolios, resulting in better-informed decision-making processes.
- Provided high level of service and assistance to clients to obtain new opportunities and repeat business.
- Provided timely updates on clients'' account performance by generating and distributing comprehensive quarterly reports.
- Assessed the suitability of potential investments by analyzing clients'' financial circumstances and risk tolerance, ensuring appropriate recommendations were made.
Employment Specialist
Express Employment
09.2023 - 04.2024
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Assistant Teacher
YMCA OF Bucyrus
04.2021 - 02.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Customer Service Representative
Fifth Third Bank
06.2019 - 11.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Store Manager
Family Video
09.2016 - 06.2019
- Rotated merchandise and displays to feature new products and promotions.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Customer Service Representative
Family Video
09.2013 - 09.2016
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly and in appropriate manner.
Customer Service Representative
Salvation Army
04.2011 - 09.2013
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly and in appropriate manner.
Education
High School Diploma -
Findlay High School
Findlay, OH2007
Skills
- Staff training and development
- Relationship building and management
- Training and development
- Accurate money handling
- Excellent customer service skills
- Detail-oriented
- Customer-oriented
Contact
567-525-0742
sarahea1989@gmail.com
Timeline
Registered Representative
Western and Southern Life Insurance Group
04.2024 - Current
Employment Specialist
Express Employment
09.2023 - 04.2024
Assistant Teacher
YMCA OF Bucyrus
04.2021 - 02.2022
Customer Service Representative
Fifth Third Bank
06.2019 - 11.2020
Store Manager
Family Video
09.2016 - 06.2019
Customer Service Representative
Family Video
09.2013 - 09.2016
Customer Service Representative
Salvation Army
04.2011 - 09.2013
High School Diploma -
Findlay High School