Sarah Albright
Boise,ID
Summary
Highly skilled Sales and Service Coordinator with proven experience in managing sales operations, customer service, and team coordination. Strengths include communication skills, problem-solving abilities, and a strong focus on client satisfaction. Demonstrated ability to build relationships with clients while ensuring smooth operation of sales processes for increased efficiency and profitability. Have positively impacted previous workplaces through enhanced sales strategies and improved customer relationship management.
Overview
10
10
years of professional experience
Work History
Sales & Service Coordinator- National Account Mana
TML Commercial Services- Service Experts
Boise, Idaho
06.2022 - Current
- Coordinated service appointments and schedules for clients and technicians to optimize service delivery.
- Managed customer inquiries via phone and email, ensuring prompt and effective resolution.
- Training new employees on company processes and customer expectations.
- Process service requests using industry-specific software and tools.
- Negotiate and enforce sub-contractor contracts.
- Established and maintained AP/AR processes, ensuring clear documentation and timely payments.
Retention Specialist
AT&T
Meridian, Idaho
08.2020 - 08.2021
- Analyzed customer feedback to identify retention trends and opportunities.
- Developed strategies to enhance customer engagement and loyalty programs.
- Engaged customers through proactive outreach and tailored retention strategies.
- Analyzed customer feedback to identify trends and improve service quality.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
Family Events Coordinator
Crossroads Christian Church
Vacaville, California
06.2019 - 08.2020
- Coordinated volunteer schedules for community outreach programs and events.
- Managed communications between church staff and congregation members effectively.
- Organized resources for worship services, ensuring smooth operations each week.
Car Dealership Manager
Sac River Auto
Davis, CA
03.2016 - 06.2017
- Supervised daily operations and staff activities at Sac River Auto.
- Implemented inventory management systems to streamline parts ordering processes.
- Process financing and selling of vehicles.
Education
High School
Skills
- Multi-tasking and prioritizing time sensitive projects
- Customer experience focused while protecting company time and assets
- People leader
- Forward thinking
Timeline
Sales & Service Coordinator- National Account Mana
TML Commercial Services- Service Experts
06.2022 - Current
Retention Specialist
AT&T
08.2020 - 08.2021
Family Events Coordinator
Crossroads Christian Church
06.2019 - 08.2020
Car Dealership Manager
Sac River Auto
03.2016 - 06.2017
High School