Sarah Allen
Virginia Beach,VA
Summary
Seasoned customer service professional with a decade of dedicated experience thriving in fast-paced, high-stress environments. Adept at resolving diverse customer needs, consistently delivering top-tier service. Known for strong communication skills and a genuine passion for exceeding customer satisfaction expectations.
Overview
9
9
years of professional experience
Work History
SERVER/TRAINER
New Scenic Café
Duluth, USA
10.2018 - 11.2023
Provided exceptional customer service and resolved customer needs in a fast-paced, high-stress environment.
Trained and mentored new and existing servers, sharing best practices and insights for delivering top-notch service.
CHILDCARE PROVIDER
Duluth
04.2018 - 10.2021
Offered care, supervision, and guidance to children for four years.
Implemented age-appropriate educational activities, creating a safe and nurturing environment.
Maintained open and effective communication with parents and guardians.
SERVER
Black Woods Grill & Bar
Duluth, USA
04.2015 - 09.2018
Managed large sections and complex orders, ensuring accuracy and efficiency.
Handled high-pressure situations and effectively resolved customer complaints.
Increased beverage sales through recommending appropriate pairings for various customer preferences.
PERSONAL CARE AIDE
Trillium Services Inc
Duluth, USA
12.2015 - 10.2017
Fulfilled personal care needs with compassion and empathy for clients with limited mobility.
Managed medication schedules and assisted with daily living activities, including meal preparation, bathing, and grooming.
Communicated effectively with clients, family members, and healthcare professionals to ensure optimal care.
Education
Communications- Bachelor of Science -
University of Wisconsin- Superior
06.2023
Associate's of Arts -
Lake Superior College
01.2020
University of Minnesota Duluth
Skills
Customer Service: Proven track record of delivering exceptional service in diverse environments, ensuring customer satisfaction through attentive and personalized interactions
Attention to Detail: Meticulous in managing complex tasks, handling large orders, and ensuring accuracy in all aspects of job responsibilities
Critical Thinking: Adept at analyzing situations, identifying solutions, and making informed decisions to overcome challenges effectively
Interpersonal Skills: Strong ability to connect with individuals from diverse backgrounds, fostering positive relationships with customers, colleagues, and team members
Creativity: Demonstrated creativity in problem-solving, contributing innovative ideas to enhance processes and improve overall efficiency
Teamwork: Collaborative team player with a proven ability to work seamlessly with others, contributing to a positive team atmosphere and achieving collective goals
Adaptability: Thrives in fast-paced and dynamic environments, readily adapting to changing circumstances and embracing new challenges with a positive attitude
Communication: Effective communicator, skilled in articulating ideas clearly and concisely, fostering open communication channels, and ensuring understanding among team members and clients alike
Affiliations
Shift Lead | New Scenic Cafe, Duluth, MN | May 2020 - October 2023
- Assume a leadership role in managing shifts, ensuring smooth operations, and coordinating team activities.
- Responsible for training new staff members, overseeing daily tasks, and maintaining high service standards in a fast-paced restaurant setting.
- Collaborate with management to implement efficient workflows, contributing to a positive and productive work environment.
Clinic Escort Volunteer | WE Health Clinic, Duluth, MN | May 2023-October 2023
- Dedicate time to supporting and assisting patients at the WE Health Clinic.
- Escort patients with empathy and professionalism, providing a comforting presence during their clinic visit.
- Collaborate with the clinic staff to maintain a welcoming and secure environment for patients.
Timeline
SERVER/TRAINER
New Scenic Café
10.2018 - 11.2023
CHILDCARE PROVIDER
04.2018 - 10.2021
PERSONAL CARE AIDE
Trillium Services Inc
12.2015 - 10.2017
SERVER
Black Woods Grill & Bar
04.2015 - 09.2018
Communications- Bachelor of Science -
University of Wisconsin- Superior
Associate's of Arts -
Lake Superior College
University of Minnesota Duluth
Similar Profiles
Tate AndersonTate Anderson
Tour Pilot at Scenic Flights of AcadiaTour Pilot at Scenic Flights of Acadia
Bianca A. MunnBianca A. Munn
Accounts Payable Processor at Chicago Scenic StudioAccounts Payable Processor at Chicago Scenic Studio
Joseph StaffordJoseph Stafford
Shift Lead at Scenic Suds Car Wash Express, Locations in Chattanoo TN & FortShift Lead at Scenic Suds Car Wash Express, Locations in Chattanoo TN & Fort
Devon RumbaughDevon Rumbaugh
General Laborer at NGK-Locke Polymer Insulators Inc.General Laborer at NGK-Locke Polymer Insulators Inc.
Christia McClellan-DunbarChristia McClellan-Dunbar
Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)