Sarah Anderson
Spokane
Summary
Diligent and even-tempered professional with 10 years of experience providing excellent customer service to customers and clients. Highly responsive to customers' needs and always looking to find a solution to customer inquiries. A team player who goes the extra mile to ensure customers are satisfied.
Overview
17
17
years of professional experience
Work History
Access Control Specialist
Providence Holy Family Hospital
09.2024 - Current
- Optimized visitor management protocols to maintain order while ensuring efficient guest processing times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Kept check-in area clean and neat at all times.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Delivery Driver
Amazon
03.2024 - Current
- I drive for Amazon and deliver packages.
- Holdens quick ship
Stower/Picker
Amazon Fulfillment Center GEG1
10.2021 - 09.2023
- Stowing, picking, and packing merchandise. Picking up boxes weighing 50+ pounds.
Customer Service Representative
Sound Telecom
03.2019 - 04.2021
- Provide Customer service for several companies as an answering service. Provide customer service and messaging services to doctor offices, vet clinics, museums, electricians, plumbers, and companies.
Receptionist
Beneficial Home Health Care
10.2013 - 04.2016
- Greet employees and clients. Answer phones and direct calls. Make all flyers for the office and the monthly newsletter. Send and receive all mail. Work with Microsoft Word and Excell.
Customer Service Representative
Alorica Calling Center
02.2009 - 10.2013
- Provide excellent customer service and technical support. Schedule service appointments for customers.
Education
GED -
Career Path Services
Spokane Wa06.2004
Skills
- HIPAA compliance
- Patient confidentiality
- Healthcare industry
- Customer service
- Multitasking and organization
- Data entry
- Order fulfillment
Timeline
Access Control Specialist
Providence Holy Family Hospital
09.2024 - Current
Delivery Driver
Amazon
03.2024 - Current
Stower/Picker
Amazon Fulfillment Center GEG1
10.2021 - 09.2023
Customer Service Representative
Sound Telecom
03.2019 - 04.2021
Receptionist
Beneficial Home Health Care
10.2013 - 04.2016
Customer Service Representative
Alorica Calling Center
02.2009 - 10.2013
GED -
Career Path Services
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