Sarah Ascani
Tifton,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Pastoral Assistant
Journey Church Of Tifton
Tifton, GA
04.2019 - Current
- Participated in team-building activities to enhance working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Reviewed and balanced daily bank deposits and deposit report.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Recorded expenses and maintained accounting records.
Application Specialist/Receptionist
Child Support Enforcement
Tifton, GA
11.2017 - 04.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Secretarial Assistant
The Edge Landscaping
Tifton, GA
05.2015 - 10.2017
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system and greeted callers enthusiastically.
- Reviewed and balanced daily bank deposits and deposit report.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Recorded expenses and maintained accounting records.
- Provided clerical support to company employees by copying, faxing and filing documents.
Office Specialist
Southwell Hospital
Tifton, GA
07.2013 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled incoming business and client requests for information.
- Handled client correspondence and tracked records to foster office efficiency.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Checked documentation for accuracy and validity on updated systems.
Receptionist/File Clerk
South Georgia Medical Center Berrien Campus
Nashville , GA
09.2012 - 07.2014
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Answered and quickly redirected large volume of calls on central system.
- Kept reception area clean and neat to give visitors positive first impression.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Scheduled and confirmed appointments and meetings for senior management team.
- Kept records in CRM to maintain customer data.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
Education
High School Diploma -
Tift County High School
Tifton, GA 08.2008 - 05.2012
No Degree - General Studies
Abraham Baldwin Agricultural College
Tifton, GAAssociate of Arts - Psychology
Georgia Military College
Online 10.2021 - Current
Skills
Public outreach
Attention to Detail
Dependable and Responsible
MS Office
Written Communication
Analytical and Critical Thinking
Data Entry
Good Telephone Etiquette
Clerical Support
Excellent Communication
Planning and Coordination
Timeline
Associate of Arts - Psychology
Georgia Military College
10.2021 - Current
Pastoral Assistant
Journey Church Of Tifton
04.2019 - Current
Application Specialist/Receptionist
Child Support Enforcement
11.2017 - 04.2019
Secretarial Assistant
The Edge Landscaping
05.2015 - 10.2017
Office Specialist
Southwell Hospital
07.2013 - 05.2015
Receptionist/File Clerk
South Georgia Medical Center Berrien Campus
09.2012 - 07.2014
High School Diploma -
Tift County High School
08.2008 - 05.2012
No Degree - General Studies
Abraham Baldwin Agricultural College