Sarah Baisley
Crossville,TN
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Mortgage Banker
Shamrock Home Loans
08.2022 - Current
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Mortgage Loan Officer
VanDyk Mortgage
10.2016 - 08.2022
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Mortgage Loan Officer
Regions Mortgage
04.2015 - 10.2016
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Identified opportunities to cross-sell and upsell loan products to customers.
Vice President/Branch Manager/Bank Loan Officer
Cumberland County Bank
09.2006 - 01.2015
- Supervised branch operations and made continuous improvements in each area.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Represented bank at community events to establish strong ties and promote business.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Developed and maintained relationships with local real estate agents.
Education
Bachelor of Science - Animal Science Minor BA
Tennessee Technological University
Cookeville, TN05.1999
Skills
- Interviewing and Hiring
- Income Evaluation
- Property Evaluation
- Referral Network Development
- NMLS Registration
- Staff Management
- Sales Professional
- Business Development Expertise
Certification
- Licensed Mortgage Lender in TN, GA and AL
Timeline
Senior Mortgage Banker
Shamrock Home Loans
08.2022 - Current
Mortgage Loan Officer
VanDyk Mortgage
10.2016 - 08.2022
Mortgage Loan Officer
Regions Mortgage
04.2015 - 10.2016
Vice President/Branch Manager/Bank Loan Officer
Cumberland County Bank
09.2006 - 01.2015
Bachelor of Science - Animal Science Minor BA
Tennessee Technological University
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