Starr Carpenter
Taylor,MI
Summary
Successfully manages high-volume workloads in rapidly changing environments. Dependable and quick-learning team player with effective communication and organization abilities. Natural leader with exceptional expertise in customer relations, administration, and time management. Skilled at identifying or anticipating problems and providing solutions.
Overview
9
9
years of professional experience
Work History
Senior Mortgage Banker
Rocket Mortgage
Detroit, MI
05.2020 - Current
- Assist clients through the home loan process from application to closing
- Achieve or exceed sales goals and objectives.
- Explain different types of loans pertaining to client situations.
- Work with underwriters to fix application problems and resolve issues.
- Handle client complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Senior Leasing Manager
Paragon Properties
Southfield, MI
05.2017 - 05.2020
- Responsible for quickly identifying needs of prospective residents, on the phone or in person, to find an apartment home that suits their needs
- Planned and managed a budget for multiple events throughout the year.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Collected, completed and processed lease applications.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
Store Manager
Subway
Dearborn Heights, MI
09.2013 - 05.2017
- Managed a successful franchise, which consistently exceeded sales goals due to upselling and phenomenal customer service.
- Ensured site was fully staffed and trained in regard to all health code regulations, customer service requirements, upcoming marketing promotions and successful upselling techniques was also a core component of the position.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
BBA - Business Administration
Baker College
Allen Park, MI05.2018
Skills
- Flexible and Adaptable
- Self-Motivated
- Analytical and Critical Thinking
- Excellent Communication
- Customer Service
- Multitasking and Organization
- Computer Skills
Timeline
Senior Mortgage Banker
Rocket Mortgage
05.2020 - Current
Senior Leasing Manager
Paragon Properties
05.2017 - 05.2020
Store Manager
Subway
09.2013 - 05.2017
BBA - Business Administration
Baker College