Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sarah Baker

Carrollton,TX

Summary

Proven achiever in driving sales growth, I excel in client relationship building and expert product knowledge, as demonstrated at Mitel, Inc. and Estech, Inc. With a knack for persuasive communication and customer engagement, I consistently exceed sales targets, fostering long-term client loyalty and expanding market share through strategic account management and effective team collaboration.

Talented Product Demonstrator with over 15 years of experience in Telecommunications. Expert at giving presentations to large groups and educating prospective customers about product benefits.

Persuasive communicator passionate about setting and achieving goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Product Demo Specialist

Estech Systems
03.2019 - 08.2024
  • Demonstrated products to customers to illustrate features, advantages and benefits
  • Built rapport with prospective customers by actively listening to their needs and aligning them with relevant solutions offered by the products demonstrated.
  • Engaged customers to communicate key product features based on their criteria.
  • Conducted thorough market research to stay updated on industry trends and competitor offerings, enabling the delivery of accurate information during demos.
  • Utilized strong communication skills to clearly convey complex product information, fostering customer understanding and satisfaction.
  • Exceeded targeted conversion rates through persuasive presentation skills and genuine enthusiasm for products being demonstrated.
  • Implemented feedback from various stakeholders into future presentations for continuous improvement of demo effectiveness.
  • Enhanced customer experiences by conducting engaging and informative product demonstrations.
  • Maintained deep knowledge of entire product portfolio to successfully cross-sell related items during demos when appropriate.
  • Provided exceptional post-demo support by addressing any lingering questions or concerns, solidifying customer relationships.

Distribution Account Manager

Mitel, Inc.
05.2016 - 11.2017
  • Maintained accurate records of all transactions and communications related to assigned accounts, ensuring transparency and accountability at all times.
  • Provided exceptional customer service by addressing concerns promptly and professionally, leading to high client retention rates.
  • Established performance metrics for each account, regularly monitoring progress towards goals and adjusting strategies as needed for continued success.
  • Managed a diverse portfolio of accounts, maintaining strong relationships with key clients and ensuring successful product distribution.
  • Developed a solid understanding of client needs and preferences, allowing for customized solutions that increased brand loyalty.
  • Expanded market share through targeted business development efforts, identifying new opportunities for growth within existing accounts.
  • Consistently met or exceeded sales targets by employing tailored marketing strategies for each account.
  • Enhanced customer satisfaction through consistent communication, timely follow-ups, and effective problem resolution.
  • Participated in industry events and trade shows, promoting company products while networking with potential clients to foster new business relationships.
  • Increased client retention by providing superior customer service.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Regional Account Manager

Mitel, Inc.
03.2005 - 05.2016
  • Achieved regional sales targets by developing strategic plans and executing effective account management practices.
  • Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
  • Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
  • Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
  • Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
  • Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
  • Provided timely updates on account performance, potential risks, and opportunities to key stakeholders within the organization.
  • Collaborated with technical and project management teams to ensure timely delivery of products and services, resulting in higher client satisfaction rates.
  • Regularly exceeded sales quotas through persistent follow-ups with prospects, detailed product knowledge demonstrations, and persuasive negotiations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

No Degree - Business Marketing

Jackson State University
Jackson, MS

Skills

  • Client Relationship Building
  • Customer Engagement
  • Product Demonstration
  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent Communication
  • Expert Product Knowledge
  • Outgoing Personality
  • Technical understanding

Accomplishments

Achieved President's Club at Mitel Six years straight.

Timeline

Product Demo Specialist

Estech Systems
03.2019 - 08.2024

Distribution Account Manager

Mitel, Inc.
05.2016 - 11.2017

Regional Account Manager

Mitel, Inc.
03.2005 - 05.2016

No Degree - Business Marketing

Jackson State University

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Sarah Baker