Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Baker

Newbury Park,CA

Summary

Empathetic and results-driven sales professional with a strong background in hospitality and guest service. Skilled at building authentic connections with clients to understand their needs, and deliver personalized experiences that drive conversions. Known for blending emotional intelligence with sales strategy to exceed targets, while maintaining trust and loyalty. Thrives in fast-paced environments, where attention to detail and team collaboration are key.

Overview

10
10
years of professional experience

Work History

Reservations Supervisor

Ojai Valley Inn
Ojai
02.2024 - Current
  • Support the full Reservations team while directly leading, coaching, and mentoring my own team.
  • Conduct regular call audits to ensure quality and consistency with Forbes Five-Star Standards.
  • Organize and facilitate group coaching sessions to drive service excellence and team development.
  • Track and manage progress toward monthly KPIs and sales goals.
  • Collaborate cross-departmentally to support seamless guest experiences and operational alignment.

Reservation Sales

Ojai Valley Inn
01.2021 - 02.2024
  • Handled high-volume inbound calls, assisting guests with room reservations and booking onsite experiences, including spa, dining, and activities.
  • Customized each interaction to create personalized, memorable guest experiences.
  • Managed sales leads and followed up to maximize conversion and support revenue goals.
  • Maintained exceptional service standards in alignment with Forbes Five-Star expectations.
  • Collaborated with internal departments to ensure accurate guest information, and seamless stays.

Front Desk Agent

Residence Inn by Marriott
06.2020 - 01.2021
  • Checked guests in and out efficiently while maintaining high hospitality standards.
  • Managed all current and future reservations to optimize occupancy rates.
  • Responded to guest inquiries, coordinating closely with housekeeping and engineering on room status updates.
  • Executed daily reports, ensuring timely fulfillment of all guest requests.

Food & Beverage

Ojai Valley Inn
01.2020 - 01.2021
  • Facilitated food and beverage service for guests around pool area, upholding exceptional standards of professionalism and 5-star delivery.

Food & Beverage

Embassy Suites Mandalay Bay Resort by Hilton
01.2019 - 03.2020
  • Worked with guests in various areas to ensure the best experience possible while staying at the resort.
  • Navigated customer concerns, requests, and orders with efficiency and care.
  • Provided friendly and courteous service to customers at all times.
  • Answered questions about menu items and provided recommendations when requested.

Manager

Hot Yoga 1000
01.2015 - 03.2020
  • Directed daily operations, sales, and growth of a busy yoga studio.
  • Trained and scheduled front-of-house staff to ensure excellent service delivery.
  • Managed customer accounts to enhance retention and satisfaction.
  • Provided product knowledge and yoga practice guidance to clients.
  • Facilitated communication between founders, staff, and customers for effective collaboration.

Education

Award in Wine - Level 2

WSET
Napa, CA
01-2021

Associates Degree - Natural Sciences

Moorpark College
Moorpark, CA
01.2018

Associates Degree - General Studies

Moorpark College
Moorpark, CA
01.2018

Skills

  • Customer service excellence
  • Mentoring and team coaching
  • Empathetic leadership
  • Sales-driven with subtle influence
  • Hospitality acumen
  • Communication and relationship building
  • High-volume call management
  • Personalized guest experience

Timeline

Reservations Supervisor

Ojai Valley Inn
02.2024 - Current

Reservation Sales

Ojai Valley Inn
01.2021 - 02.2024

Front Desk Agent

Residence Inn by Marriott
06.2020 - 01.2021

Food & Beverage

Ojai Valley Inn
01.2020 - 01.2021

Food & Beverage

Embassy Suites Mandalay Bay Resort by Hilton
01.2019 - 03.2020

Manager

Hot Yoga 1000
01.2015 - 03.2020

Award in Wine - Level 2

WSET

Associates Degree - Natural Sciences

Moorpark College

Associates Degree - General Studies

Moorpark College

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