Olivia Reggio
Yarmouth Port,MA
Summary
Multi-tasking supervisor, known for creating positive workplace culture and high-performing team. Demonstrated expertise, including competitive offerings, and pricing. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Reservations Supervisor
Wequassett Resort & Golf Club
02.2022 - Current
- Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
- Coordinated with sales teams to maximize group bookings, increasing overall revenue generation potential.
- Collaborated with other departments to ensure seamless guest experiences from reservation through checkout.
Scheduler
Cape Cod Healthcare
12.2020 - 02.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Front Desk Supervisor
Wequassett Resort & Golf Club
03.2021 - 08.2021
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Always maintained Forbes 5 Star standards and made sure staff was also maintaining standards.
Front Desk Agent
Wequassett Resort & Golf Club
04.2019 - 03.2021
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Associate - Hospitality Administration And Management
Cape Cod Community College
West Barnstable, MASkills
- Staff training and development
- Time management
- Attention to detail
- Adaptability and flexibility
- Multitasking capabilities
- Customer service excellence
Timeline
Reservations Supervisor
Wequassett Resort & Golf Club
02.2022 - Current
Front Desk Supervisor
Wequassett Resort & Golf Club
03.2021 - 08.2021
Scheduler
Cape Cod Healthcare
12.2020 - 02.2022
Front Desk Agent
Wequassett Resort & Golf Club
04.2019 - 03.2021
Associate - Hospitality Administration And Management
Cape Cod Community College
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