SAP Business One
Sarah Barrows
Winthrop,ME
Summary
Dynamic professional with a proven track record in office administration and customer service, notably at Big Tex Trailer World. Excelled in project management and customer engagement, enhancing company productivity and client satisfaction. Skilled in spreadsheet development and fostering positive relationships, consistently exceeding performance goals. Demonstrates strong bookkeeping and interpersonal abilities, driving operational excellence and team cohesion.
Overview
2
2
years of professional experience
Work History
Office Administrator
Big Tex Trailer World
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained electronic and paper filing systems for easy retrieval of information.
Customer Service Representative
Central Maine Power
02.2024 - 06.2024
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Representative
Maine Revenue Service
10.2023 - 02.2024
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Administrator
Air Control Industries
09.2022 - 10.2023
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Attended sales training camp and brought best practices leadership back to company.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
GED -
Cony High School
Augusta11-2023
Skills
- Scheduling
- Bookkeeping
- Spreadsheet development
- Telephone reception
- Mail handling
- Billing oversight
- Project management
- Technical support
- Customer engagement
- Scheduling appointments
- Processing expenses
- Word processing
- Expense reporting
- Inventory management
Software
Salesforce
Timeline
Office Administrator
Big Tex Trailer World
06.2024 - Current
Customer Service Representative
Central Maine Power
02.2024 - 06.2024
Customer Service Representative
Maine Revenue Service
10.2023 - 02.2024
Sales Administrator
Air Control Industries
09.2022 - 10.2023
GED -
Cony High School
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