Sarah Becker
Pensacola
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail
Overview
19
19
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Dedicated Nursing Associates, Inc.
Monroeville, PA
04.2017 - Current
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques.
CNA
The Beacon of Gulf Breeze
Gulf Breeze, FL
12.2024 - 06.2025
- Implemented safety measures to enhance the health and security of residents.
- Collaborated with multidisciplinary teams to create personalized care plans.
- Advocated for resident needs, fostering a supportive community environment.
- Assisted patients with daily living activities, promoting independence and dignity.
CNA
The Arbors
Gulf Breeze, FL
07.2024 - 12.2024
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Developed and maintained positive relationships with residents and families.
- Trained new staff on protocols and best practices in resident care.
Home Health Aide
Wallace C Brown
Blairsville, PA
09.2013 - 05.2014
- Cared for a quadriplegic patient.
- Experience in traches, ventilators and feeding tubes
- Mechanical lift transfers
- Communication skills using facial recognition and mores code
- Experience in extended AMBU
Customer Service Agent
TRG Customer Solutions
Indiana, PA
01.2007 - 06.2010
- Worked as a customer service agent for AT&T inbound customer care.
- Answered calls and addressed billing concerns or missing payments.
- Set up new service for home, internet, cell phone, and television.
- Addressed and resolved customer complaints.
- Maintained detailed records of customer interactions through account notes.
- Consistently recognized for excellent customer service scores and ability to resolve customer complaints.
- Went above and beyond in every opportunity to resolve a customer complaint or service problem that yielded a one-stop phone call for the customer.
Front Desk Agent/ Front Office Manager/Operations Manager
Fairfield Inn & Suites
Pensacola, FL
08.2022 - 07.2024
- Staff Scheduling
- Coding Bills/Invoices
- Service Recovery (in-house and through guest reviews)
- Direct Supervisor for front desk agents, food & beverage department, Housekeeping, and daily operations of the hotel.
- Assigning Rooms focusing on guests' direct requests and needs.
- Bill Settlement
- Greet and Welcome new and returning guests.
- Answering calls
- Fostered employee morale using fun games and incentives.
- Took inventory weekly/monthly and placed daily orders for items necessary to operate the hotel.
Education
CNA - Vocational training
Westmoreland County Community College
Indiana, PA12-2013
Small Business Management - College
Cambria-Rowe Business College
Indiana, PA10-2006
Small Business Management - College
Westmoreland County Community College
Youngwood, PA07-2005
High school diploma - undefined
Tall Oaks Vocational
Bowie, MD06-1999
Skills
- Critical Care Experience
- Caregiving
- Interpersonal skills
- Dialysis Experience
- Customer support
- Laundry
- Greeting customers
- Guest reservation booking
- Clerical experience
- HIPAA
- Medical terminology
- Vital Signs
- Nursing
- Customer service
- Tube Feeding
- Managing patient records
- Computer skills
- Medication Administration
- Written communication
- Home Care
- Organizational skills
- Meal Preparation
- Records management
- Time management
Certification
- Driver's License
- AED Certification
- BLS Certification, 2024-08-01, 2026-06-01
- Basic Life Support Certification
- Certified Nursing Assistant (CNA), 2013-12-01, 2022-04-01
- State Tested Nursing Assistant
- CPR Certification
- CNA
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
CNA
The Beacon of Gulf Breeze
12.2024 - 06.2025
CNA
The Arbors
07.2024 - 12.2024
Front Desk Agent/ Front Office Manager/Operations Manager
Fairfield Inn & Suites
08.2022 - 07.2024
CNA - Certified Nursing Assistant
Dedicated Nursing Associates, Inc.
04.2017 - Current
Home Health Aide
Wallace C Brown
09.2013 - 05.2014
Customer Service Agent
TRG Customer Solutions
01.2007 - 06.2010
Small Business Management - College
Cambria-Rowe Business College
Small Business Management - College
Westmoreland County Community College
High school diploma - undefined
Tall Oaks Vocational
CNA - Vocational training
Westmoreland County Community College