Sarah Bedford
Houston,TX
Summary
Results-driven Cybersecurity professional with a proven track record in team management and operational success. Expertise in implementing strategic initiatives that enhance productivity and efficiency within organizations. Recognized for adaptability and a strong ability to meet evolving organizational needs while ensuring alignment with industry best practices and compliance standards. Committed to fostering a culture of security awareness and continuous improvement across all organizational levels.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Helpdesk Manager
Mindglobal
06.2015 - Current
- Secured client financial accounts with a 99.99% defense success rate
- Boosted client performance by 85% through risk and incident data analysis
- Rebuilt workflows to strengthen client security posture 40%
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
- Streamlined project management processes, resulting in improved team collaboration and communication.
- Established performance metrics to evaluate team success, driving accountability
- Collaborated with senior leadership to align departmental goals with organizational vision and objectives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed client expectations.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Skills
- Risk & Compliance (NIST, ISO 27001, HIPAA, PCI, GDPR)
- Incident Response & SIEM Analysis
- Vulnerability Assessment & Penetration Testing
- Security & Zero Trust Access Control
- Project & Operations Management
- Linux, Python, MySQL
- Cryptography & Data Forensics
- Team leadership
- Time management
- Decision-making
- Relations Management
Certification
- CompTIA: A+, Network+, Security+, CySA+, PenTest+, CNSP, CSIS, CNVP, CSAP, CIOS
- ITIL 4
- ISC2 SSCP
- IBM Cybersecurity Analyst
- Linux Essentials
- AWS Architecting Solutions
- Google Project Management
Timeline
Operations Helpdesk Manager
Mindglobal
06.2015 - Current
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Awards
Emerging Technology in Cybersecurity
The National Society of Leadership and Success
Telecom Expense Management
2X's Top 10 Telecom Billing & Revenue Management Solution Provider
American Dream Academy Scholars