Sarah Belisle
Moses Lake,WA
Summary
Proactive Floral Manager with 12 years of retail experience. Committed to increasing sales and supervising an efficient and excellent team. Fantastic customer service skills and attention to detail with a commitment to staying professional under pressure. Successful in leadership and motivation with extensive knowledge of store displays and marketing. Adept at increasing profit while decreasing shrink and maintaining a clean and efficient department under pressure.
Overview
21
21
years of professional experience
Work History
Floral Manager
Safeway
07.2012 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Trained employees on customer order taking and basic floral arranging.
- Inventoried plants and flower care supplies and ordered more.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
Customer Service Supervisor
Safeway
07.2003 - 04.2007
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
High School Diploma -
Moses Lake High School
Moses Lake, WA06.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Workplace Safety
- Flower arranging
- Goal Setting
- Task Delegation
- Scheduling
- Team Supervision
- Customer Relations
- Product inventories
Timeline
Floral Manager
Safeway
07.2012 - Current
Customer Service Supervisor
Safeway
07.2003 - 04.2007
High School Diploma -
Moses Lake High School