Sarah Bell
Maiden,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/Billing Specialist
City Of Newton, Nc Government
01.2024 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining service level agreements.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Processed and verified billing information using advanced accounting software.
- Streamlined billing processes, improving accuracy and efficiency of documentation.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Responded to customer concerns and questions on daily basis.
- Created improved filing system to maintain secure client data.
- Managed cash handling procedures, ensuring compliance with company policies and regulations.
- Identified areas for process improvement, contributing to enhanced service delivery standards.
- Accurately sorted and filed official district correspondence, payment records and invoices.
- Processed customer billing invoices and payments daily for monthly billing cycle.
Accounting Tech 1
City Of Concord
08.2015 - 11.2022
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Entered figures using 10-key calculator to compute data quickly.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into CIMS system and updated customer contacts with information to keep records current.
- Reviewed and balanced daily bank deposits and deposit report.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Accurately sorted and filed official district correspondence, payment records and invoices.
- Answered phones, faxes and emails regarding official city utility services.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Updated and purged out-of-date records and files.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Supported financial operations by managing tax drawers and researching variances.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Kept case data and contact information up to date to expedite proceedings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Store Accountant
Harris Teeter
06.2010 - 04.2015
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
No Degree - Sports Medicine
Vincennes University
Vincennes, INHigh School Diploma -
South Knox Middle-High School
Vincennes, IN05.2003
Skills
- Applied Mathematics
- Monetary Transactions
- Audit Tracking
- Accounting and Bookkeeping
- Data Entry
- Correspondence Writing
- Daily Ledgers
- Report Organization
- Scripting Software
- Cash Disbursements
- Microsoft Office
- Word Processing
- Payment Calculation
- Bill Payment and Recordkeeping
- Database Maintenance
- Verbal and Written Communication
- Payments Posting
- Complex Problem-Solving
- Electronic and Paper Filing
- Customer Relations and Communications
- Legal Document Preparation
- Critical Thinking
- Time Management
- Customer Accounts Management
- Accounting Records
Timeline
Customer Service Representative/Billing Specialist
City Of Newton, Nc Government
01.2024 - 12.2025
Accounting Tech 1
City Of Concord
08.2015 - 11.2022
Store Accountant
Harris Teeter
06.2010 - 04.2015
No Degree - Sports Medicine
Vincennes University
High School Diploma -
South Knox Middle-High School