Detail-oriented and knowledgeable individual skilled at completing client-facing and office-based tasks by applying strong multitasking and organizational skills. Independent worker with broad experience and fastidious nature dedicated to optimal client care.
Overview
16
16
years of professional experience
Work History
Healthcare Recruiter
Aequor Healthcare Services
Austin, TX
07.2023 - Current
Developed job postings and advertised positions to attract qualified candidates.
Conducted phone screens with potential applicants and evaluated their qualifications.
Scheduled interviews between the hiring manager and potential candidates.
Maintained a database of applicant information and tracked open requisitions.
Collaborated with department managers to understand current staffing needs.
Reviewed resumes, conducted reference checks, and verified credentials for potential hires.
Assisted in creating compensation packages that were competitive yet cost effective.
Researched industry trends in order to stay up-to-date on best practices for recruitment activities.
Negotiated salary offers with applicants to ensure mutual satisfaction from both parties involved in the hiring process.
Healthcare Recruiter
Trustaff
Conroe, TX
05.2022 - Current
Sourced, qualified and conducted screening interviews with job candidates.
Informed job applicants of duties and responsibilities, compensation and benefits.
Reviewed employment applications and job orders to match applicants with job requirements.
Established and maintained strategic relationships with professional associations and industry contacts to identify potential candidates.
Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Developed active and passive candidate pipelines through research, networking and screening.
Interviewed job applicants to obtain information on work history, education or job skills.
Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Contacted job applicants to inform of application status.
Managed salary negotiations and offer process to facilitate on-boarding.
Met with management to understand staffing model and growth projections for department, office and region.
Marketing Coordinator/Public Relations
Epic Healthcare And Physical Medicine
Flower Mound, TX
08.2019 - 06.2020
Organized development and implementation of diverse marketing campaign collateral, including videos, social media posts and blogs
Strategized approaches to meet objectives and capitalize on emerging opportunities
Managed social media campaigns and accounts for diverse range of clientele
Updated web pages and social media profiles with engaging and current content
Implemented expense tracking with an emphasis on productivity
Cross trained in trigger point therapy to provide relief for potential new patients at screenings in the community
Cut $5,000 a month in marketing expenses that were not necessary for growth
Set up in-house promotional and charity events each quarter Attended Chamber of Commerce events to support a community first environment
Spoke with potential new patients with care, compassion, and concern Ran DTO campaigns and spoke with new leads to better understand their concert before scheduling
Reviewed and analyzed marketing campaign responses
Generated leads through strategies such as trade shows and drip marketing campaigns
Oversaw business communications and coordinated event promotion.
Admissions Representative
Martinsburg College
12.2015 - 12.2016
Attracted and recruited students by communicating information via phone and email
Spoke with prospective students, offered information and represented institution through social media marketing
Reviewed admissions applications to check students' eligibility for acceptance
Explained admissions procedures and courses to over 50 potential students each week
Scheduled 5 appointments per day to meet with students and discuss education plans
Strengthened social media operations by aligning processes to capitalize on new educational trends
Optimized student educational strategies with clear advice on course choices, progression, and career options
Optician
Pediatric Ophthalmology Associates, P.A
Grapevine, TX
02.2014 - 05.2015
Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction
Investigated and resolved customer complaints and adjusted and repaired customer eyewear
Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt
Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences
Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs
Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames
Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability
Used hands, heat and tools to bend and shape frames to fit customer's face
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Ophthalmic Technician/Optician
Total Eye Care
Colleyville, TX
05.2010 - 02.2012
Operated ophthalmic equipment for patient eye examinations Prepared patients for examinations
Scribed for Doctor
Identified issues during preliminary exam and addressed concerns with physician
Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies
Instilled anesthetic drops and assisted in minor procedures
Worked well with patients, staff, and manufacturer representatives to carry out successful office, and patient related work each day Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs Directed patients to exam rooms for initial evaluations and intake, including history, medication, and symptom documentation to aide
physicians with carrying out efficient appointments
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction Assessed patients for eye issues, checked visual acuity, color plates, and pupillary function
Created and maintained computerized record management systems to record and process data and generate reports
Used EMR systems to schedule and manage patient appointments Accurately recorded and reported test results according to established procedures
Facilitated timely check-in by greeting visitors and establishing purpose of visit
Scribed for Doctor during exam
Medical Assistant
Foot And Ankle Associates Of North Texas LLP
Grapevine, TX
01.2010 - 05.2010
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
Maintained detailed records of test results by entering data and patient information into computer
Updated inventory on medical equipment and supplies
Collaborated with medical administrative personnel to maintain patient- focused engaging, and compassionate environment
Assisted with routine checks and diagnostic testing
Fit orthotics, ran vascular testing on patients, assessed gait to determine proper shoes
Performed clerical duties, such as word processing, data entry, answering phones and filing
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
CNA/Home Health Aide
Angels In Waiting Hospice Care
Bedford, TX
01.2008 - 11.2008
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to patient homes ready to start work immediately
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
Cared for clients with diagnoses such as respiratory failure, diabetes, cancer, Parkinson's Disease, and Dementia
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
Complied with all company specific guidelines and performed hands-on nursing care to patients under RN supervision
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery