Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Belland

La Crosse,WI

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waitress position. Ready to help team achieve company goals. Very good at working with other people. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

4
4
years of professional experience

Work History

Bistro Associate

Courtyard by Marriott
La Crosse, WI, WI
03.2024 - Current
  • Assisted customers with selecting items and answering questions about products.
  • Performed cash register functions accurately and efficiently.
  • Processed payments using point-of-sale systems.
  • Built relationships with customers by providing friendly customer service.
  • Answered customer questions and provided store information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Crafted caffeinated drinks per customers desire

Front of House- Waitress

Smokey Treats
05.2023 - 01.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.

Decorator Specialist & Gift Shop Associate

3 Schweet Sisters
07.2020 - 08.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Replenish food products when needed
  • Decorate cupcakes, make chocolates, helped with cake decorating prep

Education

Bachelor of Arts - Communication Studies

University of La Crosse- Wisconsin
La Crosse, WI
05.2026

Skills

  • Customer Satisfaction
  • Guest Relations Management
  • Customer Assistance
  • Hospitality and Accommodation
  • Strong Communication and Interpersonal Skills
  • Customizing Teaching
  • Engaging with Diverse Customers
  • Very Personable
  • Fast Learner
  • Can keep up with fast paced environments

Timeline

Bistro Associate

Courtyard by Marriott
03.2024 - Current

Front of House- Waitress

Smokey Treats
05.2023 - 01.2024

Decorator Specialist & Gift Shop Associate

3 Schweet Sisters
07.2020 - 08.2023

Bachelor of Arts - Communication Studies

University of La Crosse- Wisconsin
Sarah Belland