Ruby Padilla
Houston
Summary
Versatile and Reliable Professional with a diverse background in hospitality, retail, and operations. Proven ability to thrive in fast-paced environments, manage multiple priorities, and deliver exceptional customer service. Strong communication skills with a track record of building positive relationships and ensuring smooth daily operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bistro Associate
Courtyard by Marriot Heights
Houston, Texas
03.2022 - 06.2026
- Prepared and maintained dining area and supplies to ensure a guest-ready atmosphere.
- Effectively communicate with guests, department heads, associates and home office support staff.
- Closed out shift by cleaning and restocking supplies for seamless transition to next shift.
- Trained new team members in cash register operation, stock procedures and customer services.
- Close out shift by cleaning restocking supplies for next shift.
- Supported team by performing additional responsibilities when necessary.
- Coordinated daily operations to ensure seamless guest experiences and satisfaction.
- Assisted in training new staff on hotel protocols and customer service standards.
Security Guard
Museum of Fine Arts
Houston, Texas
09.2020 - 12.2021
- Conducted closing duties, including daily inventory counts and observations of the presence and condition of artworks on display.
- Responsible for closing duties which include, daily inventory counts and observations to confirm presence and conditions of art works on display.
- Assisted guests by providing directions and general information about the museum. to give directions, information and provide general assistance.
- Completed written reports of accident and incidents on site.
- Documented accidents and incidents on site through written reports.
- Interact with guest to give directions, information and provide general assistance.
Seasonal Sales Associate
Hot Topic, First Colony
Sugarland, Texas
10.2019 - 01.2020
- Welcomed customers as they entered the store, providing a friendly atmosphere.
- Guided customers in locating products, answered inquiries, and provided tailored product recommendations.
- Managed inventory tasks, ensured store cleanliness, and efficiently received and stocked merchandise.
Sales Associate
Rainbow Clothing Shop
Houston, TX
09.2017 - 10.2019
- Greet and receive customers in welcoming manner.
- Answered incoming telephone calls to provide store, products and services information.
- Collaborated with sales team to meet and exceed group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Documented sales by creating or updating customer profile records. Processing payments by totaling purchases , processing checks, cash, and debit/credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
- Documented sales through customer profile records and processed payments, including checks, cash, and debit/credit card transactions.
- Assisted with inventory management and maintained store cleanliness by receiving and stocking merchandise.
Education
High School Diploma -
Alief Taylor High School
Houston, TX06.2017
Skills
- Cash Handling
- POS System Operation
- Food Service
- Attention to detail
- Team Collaboration
- Multitasking
- Adaptability
- Workplace Safety
- Payment processing
- Decision Making
- Empathy
- Customer support
- Attention to detail
Certification
- Learn2Serve Food Handler Training Course 2022-2025
Languages
Spanish
Native or Bilingual
Timeline
Bistro Associate
Courtyard by Marriot Heights
03.2022 - 06.2026
Security Guard
Museum of Fine Arts
09.2020 - 12.2021
Seasonal Sales Associate
Hot Topic, First Colony
10.2019 - 01.2020
Sales Associate
Rainbow Clothing Shop
09.2017 - 10.2019
High School Diploma -
Alief Taylor High School