Open To Work
Sarah Bentley
Nonnie Pops Gift Shop & Eatery
Ermine,KY
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Location Preference
On-SiteRemote
2027
years of professional experience
Dynamic operations leader with a proven track record at Appalachian Gift & Co, enhancing workflow efficiency and driving revenue growth. Skilled in inventory management and team leadership, I foster a culture of continuous improvement, delivering exceptional customer service and strategic decision-making to optimize resource allocation and achieve organizational goals.
Work History
General Manager of Operations
- Streamlined daily operations, enhancing workflow efficiency and productivity across departments.
- Developed and implemented standardized procedures for inventory management and quality assurance.
- Led cross-functional teams to improve customer satisfaction through enhanced service delivery initiatives.
- Analyzed operational data to identify trends, driving strategic decision-making for resource allocation.
- Trained and mentored staff on best practices in operations, fostering a culture of continuous improvement.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager of Operations
1 Year 2 Months- Streamlined daily operations, enhancing workflow efficiency and productivity across departments.
- Developed and implemented standardized procedures for inventory management and quality assurance.
- Led cross-functional teams to improve customer satisfaction through enhanced service delivery initiatives.
- Analyzed operational data to identify trends, driving strategic decision-making for resource allocation.
- Trained and mentored staff on best practices in operations, fostering a culture of continuous improvement.
- Collaborated with marketing to develop promotional strategies that boosted sales during peak seasons.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Trained, coached and mentored staff to support smooth adoption of new Type program.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Retail Sales Associate
10 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Maintained organized merchandise displays, contributing to improved store presentation and customer engagement.
- Executed inventory management tasks, including stock replenishment and conducting regular stock checks.
Retail Associate Manager
11 Months- Supervised daily retail operations, ensuring adherence to company policies and procedures.
- Trained and mentored new associates on customer service best practices and product knowledge.
- Enhanced visual merchandising standards, resulting in improved store presentation and customer engagement.
- Collaborated with management to develop promotional strategies that increased foot traffic and sales performance.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage through effective monitoring.
Head Hostess
8 Months- Managed guest reservations and seating arrangements to optimize dining flow.
- Trained and supervised hosting staff to enhance service quality and efficiency.
- Collaborated with kitchen and service teams to ensure timely food delivery.
- Developed and implemented procedures for improved guest experience and satisfaction.
- Handled customer inquiries and concerns with professionalism and promptness.
- Maintained accurate waitlists and communicated effectively with guests regarding wait times.
- Analyzed guest feedback to identify areas for improvement in hospitality services.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
Education
High School Diploma
Skills
Operations management
Staff development
Business analysis
Logistics management
Inventory management
Staff management
Decision-making
Team leadership
Schedule management
Customer service
Financial management
Inventory control
Operations oversight
Timeline
General Manager of Operations
Nonnie Pops Gift Shop & Eatery
03.2025 - 05.2026Read More
Retail Sales Associate
Isom Double Kwik
04.2019 - 02.2020Read More
Retail Associate Manager
Cato Fashions
11.2010 - 10.2011Read More
Head Hostess
Pine Mountain Grill
11.2001 - 07.2002Read More
General Manager of Operations
Appalachian Gift & Co
Read More
Whitesburg High School
High School Diploma
Read More