Sarah Bergeson
Provo,UT
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor, Receptionist, & Scheduler
Peak ENT
Provo, UT
08.2020 - Current
- Provided customer service through check-ins, payment processing, and appointment scheduling
- Generated daily chart slips for doctor reference
- Addressed patient billing and insurance inquiries both in person and over the phone
- Created and optimized employee schedules for shift coverage
- Mentored new staff on correct procedures, performance, strategies, and expectations
Intern
Zest for Life Counseling
Payson, UT
08.2023 - 12.2023
- Developed a customized group therapy curriculum tailored to meet the unique needs of the aging population
- Created engaging and effective presentations for group therapy centered around the subject of seasonal depression
- Shadowed experienced therapists to gain insights into clinical practice, treatment methods, and patient interactions
- Developed and conducted one-hour workshops on topics including HPA axis response to chronic stress, the significance of journaling, understanding the window of tolerance, and practicing mindfulness techniques
- Completed comprehensive training in Psychological First Aid
Student Financial Aid Counselor
BYU-Idaho
Rexburg, ID
03.2020 - 07.2020
- Provided students with clear guidance on loan application prerequisites and deadlines
- Aided students visiting the Financial Aid office in resolving their inquiries and issues
- Efficiently responded to student emails by analyzing, finding, and conveying pertinent Financial Aid information
Education
Bachelor of Science - Family Science
Utah Valley University
Orem, UT12-2024
Associate of Science -
Brigham Young University of Idaho
Rexburg, ID07.2020
Skills
Soft Skills
- Collaborative
- Organized
- Conflict Resolution
- Detail Oriented
- Time-management
- Eager and Quick Learner
- Multitasking
- Dependability
- Goal setting
Hard Skills
- Oral and written communication
- Telephone Skills
- Excellent customer assistance and interaction
- Analytical Skills
- Problem-Solving Skills
- Conflict Management
- Training and Mentoring
- Team Building and Supervision
Affiliations
Full-time Missionary for The Church of Jesus Christ -Lubbock, TX
- Developed strong time management skills and effective goal-setting, demonstrating commitment and follow-through
- Assumed a leadership role in training a new missionary, showcasing effective communication and mentoring abilities
- Cultivated a resilient work ethic, navigating through challenges and exhibiting perseverance
- Applied conflict resolution skills and honed active listening abilities, contributing to positive team dynamics
The Provo Utah Food Bank - Provo UT
- Dedicated time to support a local food bank, actively participating in the distribution of essential resources to individuals in need, demonstrating commitment to community welfare and basic human needs
Timeline
Intern
Zest for Life Counseling
08.2023 - 12.2023
Front Desk Supervisor, Receptionist, & Scheduler
Peak ENT
08.2020 - Current
Student Financial Aid Counselor
BYU-Idaho
03.2020 - 07.2020
Bachelor of Science - Family Science
Utah Valley University
Associate of Science -
Brigham Young University of Idaho
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