Emily Hernandez
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist/Ophthalmic Medical Technician
Eye Associates
Dover
2025.03 - 2026.06
- Checking patients in and entering demographics
- Greeting patients in a respectful manner
- Scanning insurance, identification and sending faxes to the appropriate places
- Collecting co-pays and other payments
- Picking up phones/checking and completing messages
- Abiding by HIPAA policies and procedures
- Having direct patient interactions
- Testing patient eyes and utilizing different machines
- Caring for the patient in an efficient professional manner
- Working in a fast-paced environment
Front End Cashier (Part-Time)
Shoprite Of Rockaway
Rockaway
2018.06 - Current
- Working as a cashier in a fast-paced environment.
- Delivering customer satisfaction.
- Handling payment transactions.
- Greeting customers with enthusiasm and courtesy.
- Training new employees on register, self-checkout, front end procedures and policies.
- Assisted pharmacy team with various tasks during volunteer shifts.
- Assisted customers in locating their required medications.
- Managed inventory by restocking medications on shelves.
- Supporting pharmacy in answering phone calls and calling customers to deliver information while abiding by HIPAA standards.
- Assisting with COVID vaccine appointments, paperwork, and checking insurance.
Claims Representative
Aspirion
Wayne
2021.06 - 2025.02
- Contacting insurance agencies to ensure correct payment information.
- Working efficiently independently and as a team.
- Handling a fast-paced environment with high volume phone calls.
- Abiding by HIPAA policies.
- Taking on different roles and working on complex claims.
- Answering phone calls, providing customer support.
- Processing medical claims.
- Collaborating with patients.
- Utilizing UB-04, EOBS, CMS 1500 forms.
Education
Bachelor of Arts - Family Science And Human Development
Montclair State University
Montclair, NJ2027-05
Associate of Arts - Human Services
County College of Morris
Randolph, NJ2021-06
Skills
- Documentation skills
- HIPAA Compliant
- Billing systems
- Claims submissions
- Communication skills
- Organizational skills
- Cash handling
- Credit transactions
- Check processing
- Computer skills
- Customer service
- Conflict resolution skills
- Adaptable
- Multitasker
- Attention to detail
- Soft skills: friendly
- Soft skills: respectful
- Soft skills: compassionate
- Soft skills: accountable
- Conversational in Spanish
Professional Statement
A well-rounded college student working towards a bachelor’s degree in social work. Interested in working with patients, gaining new knowledge and having the opportunity to become a valuable member of your team.
Timeline
Front Desk Receptionist/Ophthalmic Medical Technician
Eye Associates
2025.03 - 2026.06
Claims Representative
Aspirion
2021.06 - 2025.02
Front End Cashier (Part-Time)
Shoprite Of Rockaway
2018.06 - Current
Bachelor of Arts - Family Science And Human Development
Montclair State University
Associate of Arts - Human Services
County College of Morris