Lucia Merida

Ophthalmic Technician

• Conducted comprehensive patient assessments and ocular tests to support ophthalmologist diagnoses.
• Operated diagnostic equipment ie: visual fields, OCT, Auto Refractor
• Assisted in the management of patient records, maintaining accuracy and confidentiality in compliance with regulations.
• Provided pre- and post-operative care instructions to patients, enhancing understanding and comfort during procedures.
• Maintained accurate patient records and updated medical histories.

Billing & Insurance

• Maintained detailed records of customer payments and billing adjustments.
• Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
• Responded to customer concerns and questions on daily basis.
• Correctly coded and billed medical claims
• Researched and resolved medical insurance claim discrepancies.

Front Desk Receptionist

• Trained new reception staff on operational protocols and customer interaction techniques.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled appointments accurately