Scarlett Garcia
Wood-Ridge,NJ
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities. Detail-focused Ophthalmic Technician excels in high-productivity environments, efficiently completing tasks with precision. Possess specialized skills in patient education, diagnostic testing, and equipment sterilization. Thrive using top soft skills such as active listening, effective communication, and adaptability to ensure optimal patient care and support team collaboration.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist and Ophthalmic Technician
Center For Excellence in Eye Care
Miami, FL
04.2022 - 12.2023
- Explained policies and procedures to visitors.
- Greeted visitors to provide information and direct to appropriate personnel.
- Conducted comprehensive patient histories, including visual acuity, lensometry, and keratometry measurements.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Documented patient care by charting patient condition and treatment in records.
- Completed day-to-day duties accurately and efficiently.
- worked up patients and preformed tests such as visual fields , oct , topography , lipiscan etc.
Customer Service Representative
Miami Institute for Joint Reconstruction
Miami, FL
03.2021 - 03.2022
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Miam Dade Prep Academy
Cutler Bay01-2022
Skills
- Patient scheduling
- Charting patient records
- Visual acuity measurement
- Customer service
- Policy explanation
- Appointment coordination
Timeline
Front Desk Receptionist and Ophthalmic Technician
Center For Excellence in Eye Care
04.2022 - 12.2023
Customer Service Representative
Miami Institute for Joint Reconstruction
03.2021 - 03.2022
High School Diploma -
Miam Dade Prep Academy
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