Alexis Edelen
MyEyeDr
Silver Spring,MD
9
years of professional experience
Reliable and compassionate professional with a background in ophthalmic care, front desk reception, and pharmacy support. Known for strong communication, patient scheduling, and customer service. Committed to accurate records, smooth office operations, and positive patient experiences.
Work History
Ophthalmic Technician/ Front Desk
4 Years 8 Months- Assisted with dilation, retinal imaging, and OCT scans to support comprehensive eye care.
- Performed visual acuity, tonometry, and autorefractor testing to support accurate patient examinations.
- Collected patient histories and documented findings in electronic medical records for provider review.
- Prepared exam rooms, calibrated ophthalmic equipment, and maintained orderly clinical workflow.
- Verified contact lens measurements and lensometry readings for prescription accuracy.
- Guided patients through pre-testing procedures and reinforced follow-up care instructions.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
- Demonstrated excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
Front Desk Receptionist
8 Months- Greeted guests, completed check-in and check-out procedures, and verified reservations with accuracy
- Answered multi-line phones, routed calls, and handled guest inquiries promptly
- Processed room charges, payments, and folios while maintaining billing accuracy
- Resolved guest concerns professionally, escalating issues when needed to support service recovery
- Maintained organized front desk operations, balancing multiple tasks during high-volume shifts
- Maintained organized and clean front office area to create professional and welcoming professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to the appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Operated multi-line telephone system to answer and direct high volume of calls.
Pharmacy Technician
3 Years 4 Months- Prepared prescription orders accurately using pharmacy software and established dispensing workflows.
- Processed refill requests and verified patient information to support timely medication access.
- Assisted pharmacists with counting, labeling, and packaging medications for distribution.
- Managed inventory levels, rotated stock, and flagged shortages to maintain pharmacy supply accuracy.
- Communicated with prescribers and insurance providers to resolve claims and prescription issues.
- Maintained confidential patient records and followed HIPAA-compliant pharmacy procedures.
- Supported customers at pickup by answering medication questions and directing escalations to pharmacists.
- Reviewed prescriptions for completeness and identified discrepancies before final fill and release.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Education
High School Diploma
Skills
Patient care
Vision testing
Patient history documentation
EHR management
Chart documentation
Patient documentation
Medical documentation
Medical history collection
Patient scheduling
Patient data entry
Cleaning & sanitation
Customer service
Teamwork
Problem-solving
Time management
Multitasking
Reliability
Organizational skills
Excellent communication
Electronic health records
Patient scheduling
Timeline
Ophthalmic Technician/ Front Desk
MyEyeDr
01.2022 - 09.2026Read More
Front Desk Receptionist
Spring Hill Suites Marriott
05.2021 - 01.2022Read More
Pharmacy Technician
Familymeds
01.2018 - 05.2021Read More
Westlake High School
High School Diploma
Read More