Sarah Berthiaume

Taking and scheduling Medicare calls in Google Calendar and documenting them in WellSky.

Engaged in collaboration with team members to enhance operational effectiveness.: Partnering with outside agencies to coordinate care and implement support plans.

Making a referral to EAAA services, like meals on wheels, Community supplemental Food Box, Furry Friends Food Bank, Money Minders, etc.

Making a referral to EAAA services, like Meals on Wheels, Community Supplemental Food Box, Furry Friends Food Bank, Money Minders, etc.

• Facilitated client assessments to determine eligibility for various support services.
• Collaborated with local organizations to improve service delivery and client access.
• Streamlined documentation processes to ensure compliance with regulatory standards.

Coordinated care with outside agencies to implement support plans, improving service integration and client outcomes.

• Coordinated outreach programs to enhance community engagement and resource awareness.

1. **Provided support to clients in understanding dietary plans.**

* Enabled clients to effectively understand and adhere to dietary plans.

* Assisted with meal planning based on dietary restrictions (e.g., diabetic, low-sodium, gluten-free).

* Monitored clients’ eating habits and progress, and reported changes to the dietitian.

2. **Assisted in meal preparation to meet nutritional guidelines.**

* Supported meal preparation and service to ensure compliance with specific nutritional guidelines.

* Ensured food safety standards are met (cleanliness, temperature control, storage).

3. **Maintained detailed records of client dietary needs and preferences.**

* Educated individuals or groups about basic nutrition, healthy eating habits, and food choices.

4. **Educated groups about healthy eating practices and food choices.**

* Instructed individuals or groups on basic nutrition and healthy eating choices to promote better dietary habits.

* Participated in planning meetings about patient care.

* Communicated any issues (e.g., food intolerance, missed meals) to appropriate staff.

5. **Coordinated with dietitians and staff to enhance patient care.**

* Maintained accurate records of client meals, allergies, dietary needs, and preferences.

* Tracked client progress or nutritional intake.

* Helped schedule appointments and organize nutrition education sessions.

1. **Provided personal care assistance to clients in their homes**

* Assisted clients with daily activities including bathing, grooming, dressing, and toileting to enhance personal hygiene and comfort.

* Assist with mobility, including transferring from bed to chair or walking support.

2. **Prepared meals tailored to clients' dietary needs and preferences**

* Accompany clients on walks, or errands.

3. **Provided medication reminders to ensure clients adhered to prescriptions**

* Plan and prepare nutritious meals based on dietary needs or restrictions.

* Assist with feeding if the client is unable to do so independently.

4. **Performed housekeeping tasks to maintain a clean living environment**

3. **Medication Reminders**

5. **Provided companionship to reduce feelings of loneliness in clients**

* Engaged clients in conversation and activities to foster companionship and alleviate feelings of loneliness.

6. **Reported changes in clients' health conditions to appropriate caregivers**

* Monitored and reported changes in clients' physical, mental, or emotional health to ensure timely interventions by supervisors or family.

* Keep accurate records of services provided and client condition.

* Follow care plans and instructions from nurses or family members.

1. **Executed beverage preparation tasks, ensuring quality and consistency. **

* Prepared and served a variety of hot and cold drinks, ensuring customer satisfaction through customization.

* Customize drinks based on customer preferences (milk alternatives, flavor shots, decaf, etc.).

* Operated coffee machines, grinders, and blenders to prepare beverages efficiently.

2. **Conducted food preparation and cooking according to established recipes.**

* Prepared and cooked food items, maintaining quality and presentation standards to enhance customer dining experience.

* Monitored food quality, presentation, and consistency to meet customer expectations.

3. **Facilitated customer service by taking orders and addressing inquiries.**

* Took customer orders and provided menu information, delivering friendly and efficient service to enhance overall customer experience.

* Addressed complaints and special requests politely and professionally to ensure customer satisfaction.

4. **Performed cleaning and sanitation of kitchen equipment and surfaces.**

5. **Managed inventory and stocking of kitchen and coffee supplies.**

* Monitor supplies for both kitchen and coffee station (e.g., coffee beans, milk, food ingredients).

* Restocked and organized inventory and ingredients to ensure efficient kitchen operations.

6. **Coordinated with team members to handle peak-hour operations effectively.**

* Work efficiently during peak hours, juggling both coffee and food orders.

* Communicate with coworkers to ensure smooth kitchen and counter operations.

* Assisted with opening or closing duties.

1. **Prepared various ingredients for cooking, including chopping and marinating.**

* Cook meals according to standardized recipes or chef instructions.

* Use various cooking techniques such as grilling, sautéing, baking, boiling, and frying.

2. **Plated dishes with attention to detail and aesthetics.**

* Plate and garnish dishes attractively and consistently.

* Ensure portion sizes and presentation meet quality standards.

3. **Organized kitchen workstations with necessary ingredients and tools.**

* Set up and stock workstations with ingredients and supplies.

* Maintain cleanliness and organization throughout the shift.

* Store leftover food and ingredients properly (labeling, dating, cooling).

4. **Practiced hygiene and safety standards during food handling.**

* Follow proper food handling, hygiene, and safety practices.

* Keep cooking surfaces and equipment clean and sanitized.

* Monitor food temperatures and storage to prevent spoilage or contamination.

5. **Monitored stock levels of ingredients to prevent shortages.**

* Keep track of ingredient usage and alert supervisors when items run low.

* Reduced waste through proper ingredient usage and storage practices.

6. **Collaborated with kitchen staff to streamline service operations.**

* Coordinated with kitchen staff, servers, and chefs to ensure efficient service flow.

* Communicate effectively during busy shifts or when changes occur.

* Assisted coworkers with preparation and cleanup tasks.

7. **Managed meal preparation timelines to meet service demands.**

* Prepared meals efficiently to consistently meet time goals during peak hours.

* Maintain consistency in taste, texture, and quality.

* Adapt to high-volume orders or custom requests quickly.

1. **Executed baking techniques to prepare a variety of doughs and batters.**

* Prepared doughs, batters, fillings, icings, and glazes to create diverse baked goods.

* Decorate baked goods such as cakes and pastries with precision and creativity.

2. **Recipe and Ingredient Management**

* Follow standard recipes or develop new ones.

* Modify recipes to meet dietary restrictions (e.g., gluten-free, vegan).

3. **Conducted thorough inspections of finished products for quality standards.**

* Inspected finished products for quality, consistency, and presentation to ensure customer satisfaction.

* Maintain high standards for taste, texture, and appearance.

* Ensure freshness and avoid waste.

4. **Organized daily baking schedules to maximize efficiency in the kitchen.**

* Plan and prioritize daily baking schedules.

* Coordinate with kitchen or front-of-house staff for timely service.

5. **Managed inventory levels to ensure fresh ingredients were always available.**

6. **Maintained cleanliness of all baking equipment and work areas.**

* Clean and sanitize baking equipment, tools, and workstations.

* Follow food safety and hygiene regulations.

* Ensure ovens, mixers, and other equipment are used and maintained properly.

Handled custom orders for cakes and baked goods with precision.

* Took custom orders for cakes and baked goods, providing personalized service to meet client preferences.

* Answer customer questions about ingredients, allergens, and options.

* Offer samples or suggestions to clients in retail settings.

1. **Cleaned and sanitized dishes, utensils, and kitchen tools using proper techniques.**

* Sanitize kitchen tools and equipment according to health and safety standards.

* Ensure that all items are spotless and free from food residue.

2. **Maintaining Clean Workspaces**

* Maintained clean, organized dishwashing area to ensure safety and efficiency.

Removed trash and recycling, and cleaned garbage bins.

3. **Returned clean dishes and tools promptly to designated storage areas.**

* Supported cooks and chefs by promptly providing clean items during peak service times.

* Occasionally help with basic food prep tasks (peeling vegetables, portioning, etc.).

4. **Checked and replenished cleaning supplies to ensure availability during shifts.**

* Report any equipment issues (e.g., malfunctioning dishwasher) to a supervisor.

* Restock utensils and kitchenware daily.

5. **Followed hygiene protocols including frequent handwashing and proper glove use.**

* Adhere to local food safety regulations and workplace safety rules.

1. **Assisted in meal preparation and service to ensure adherence to dietary guidelines.**

* Plate and portion food correctly, considering texture modifications (e.g., pureed, soft).

Delivered meals to patients or residents and assisted with set-up.

2. **Ensured compliance with dietary requirements for each individual meal served.**

* Ensured compliance with dietary requirements (e.g., diabetic, low-sodium, gluten-free) through careful meal selection.

* Report any issues or meal refusals to the appropriate staff.

5. **Engaged with patients and residents to address questions regarding meals and preferences.**

* Addressed questions and concerns about meals and food preferences to enhance patient and resident satisfaction.

* Provide friendly, respectful service to support a positive dining experience.

* Observe and report changes in appetite, behavior, or dietary needs.

3. **Conducted cleaning and sanitation of kitchen and dining areas to maintain hygiene standards.**

* Clean dining areas, kitchen surfaces, equipment, and utensils.

* Follow food safety and sanitation standards to prevent contamination.

4. **Managed inventory and stocking of kitchen supplies to ensure availability of essential items.**

* Stock kitchen supplies and dining areas with necessary items (e.g., condiments, trays, utensils).

* Monitor and restock food items and notify supervisors when supplies run low.