Hi, I’m
Sarah Bertram
Milton,FL
Summary
Experienced Social Media Content Creator and Coordinator with three years of success creating and coordinating social media posts as well as monitoring audience interaction and engagement with the brand. Thrives in a fast-paced environment working alongside spirited colleagues to provide audience with entertaining and inspiring social posts.
Overview
7
years of professional experience
Work History
MauricesPensacola, FL
Assistant Store Leader
05.2022 - Current
Job overview
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Managed team workload to reach production targets.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Trained new-hires on company procedures to better service customers.
- Worked with customer service representatives to handle escalated customer issues.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Assisted with general maintenance of store to keep environment perpetually clean and presentable.
Abeka HomeschoolPensacola, FL
Social Media and Website Content Coordinator
04.2019 - 03.2022
Job overview
- Conducted daily updates to social media profiles to boost company online presence.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Analyzed and reported social media and online marketing campaign results.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Curated and segmented editorial content to increase engagement and channel growth.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Revamped Abeka website by updating wording and imagery.
- Created and facilitated online contests to retain members and attract new members.
Abeka HomeschoolPensacola, FL
Customer Service Representative
08.2017 - 04.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Visually Impaired PreschoolLouisville, KY
Writing Intern
05.2017 - 07.2017
Job overview
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Completed thorough research into assigned topics.
- Organized material to research and complete writing tasks.
- Wrote and proofread blog and social media posts, website copy and articles.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
SubwayShepherdsville, KY
Sandwich Artist
12.2013 - 09.2015
Job overview
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
Pensacola Christian CollegePensacola, FL
Bachelor Of Arts from English With Concentration in Professional Writing
05.2019
University Overview
- Dean's List
- Completed senior book portfolio
Skills
- Time Management
- Verbal and Written Communication
- Scheduling and Time-Tracking
- Delegation and Supervision
- Handling Complaints and Inquiries
- Staff Coaching and Training
- Social Content Publishing
- Post Optimization
- KPIs Identification
- Social Media Engagement
- Social Content Planning
- Social Media Monitoring
- Photo and Video Editing
- Social Media Content Writing
- Email Marketing
- Promotional Campaigns
- Social Media Platforms
- Audience Engagement
- Website Copy
- Idea Brainstorming
- Advertising Copy
- Production Deadlines
- Editing and Rewriting
- Product-Specific Writing
- Grammar Comprehension
- Product Features Highlights
- Customer Service
- Multitasking and Organization
Timeline
Assistant Store Leader
Maurices
05.2022 - Current
Social Media and Website Content Coordinator
Abeka Homeschool
04.2019 - 03.2022
Customer Service Representative
Abeka Homeschool
08.2017 - 04.2019
Writing Intern
Visually Impaired Preschool
05.2017 - 07.2017
Sandwich Artist
Subway
12.2013 - 09.2015
Pensacola Christian College
Bachelor Of Arts from English With Concentration in Professional Writing