Baylee Estep
Cedar City,UT
Summary
Dynamic professional with experience in full cycle recruiting for high-volume, fast-paced hiring environments. Expertise in sourcing, screening, and assessing candidates emphasizes quality of hire while prioritizing retention, culture fit, and operational needs. Proven success in managing multiple requisitions concurrently, maintaining active candidate pipelines, and ensuring a seamless hiring process that enhances the candidate experience. Recognized for strong organizational skills, responsiveness, and the ability to sustain momentum in high-turnover recruiting scenarios through effective collaboration with hiring managers to define role requirements and drive timely hiring decisions.
Overview
2027
2027
years of professional experience
Work History
Assistant Store Leader
Quick Quack Car Wash
06.2021 - 05.2026
- Supported full-cycle hiring efforts by assisting in sourcing, screening, and onboarding new team members in a high-volume, fast-paced environment using platforms such as Paycom, Paylocity, and UKG.
- Partnered with leadership to identify staffing needs, prioritize open roles, and ensure consistent coverage during peak business demand
- Participated in candidate evaluation and selection, assessing fit based on service mindset, reliability, and team alignment
- Assisted with onboarding and training new hires, ensuring smooth transition into role responsibilities and operational expectations
- Developed and refined onboarding materials to improve hiring consistency and reduce ramp-up time for new employees
- Maintained active communication with team members and leadership to support engagement, retention, and performance improvement
- Contributed to recruitment efforts by identifying strong internal referrals and supporting local hiring needs
- Collaborated with leadership on workforce planning, scheduling, and staffing optimization to meet operational demand
- Provided ongoing feedback on team performance to support development, accountability, and retention outcomes
- Built strong relationships with employees to improve communication, trust, and long-term engagement within the team
- Conducted initial interviews to assess candidate qualifications and cultural fit.
- Managed applicant tracking system to ensure organized candidate information.
- Participated in recruitment events to promote employer brand and connect with potential candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Manager
Festival City Farmers Market
- Led market operations, ensuring compliance with health and safety regulations.
- Built and maintained strong vendor relationships, effectively “sourcing” and retaining high-quality partners to improve overall market mix and performance
- Coordinated logistics for event setup, optimizing resource allocation and efficiency.
- Trained staff on customer service practices to improve attendee experience.
- Implemented marketing strategies that increased community engagement and attendance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Pinewoods Resort
- Led full operational workforce management across multiple departments, ensuring appropriate staffing levels, team performance, and consistent service delivery in a high-volume hospitality environment
- Oversaw end-to-end talent management activities including recruiting support, onboarding, training, performance evaluation, and employee development across operational teams
- Partnered with department leaders to identify staffing needs, align on role requirements, and ensure timely hiring decisions to support business demand
- Built and maintained strong working relationships with employees, vendors, and external partners to support retention, engagement, and long-term organizational stability
- Designed and delivered training and coaching programs to improve employee performance, reduce turnover, and strengthen team capability
- Evaluated employee performance and provided structured feedback to support accountability, development, and workforce quality standards
- Supported hiring and workforce planning strategies, ensuring alignment between staffing levels, operational needs, and business goals
- Managed scheduling, labor planning, and workforce allocation to maintain operational efficiency during peak demand periods
- Gathered and analyzed guest and employee feedback to identify performance gaps and improve team effectiveness and service quality
- Developed and implemented operational policies and procedures that strengthened consistency, compliance, and employee performance expectations
- Coordinated high-visibility events requiring cross-functional staffing, resource planning, and execution under time-sensitive conditions
- Cultivated strong relationships with internal teams and external stakeholders to support a stable, high-performing workforce and positive organizational culture
Sales Associate
Main Street Books
- Assisted customers in locating books and provided recommendations based on preferences.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained organized book displays to enhance customer experience and promote sales.
- Collaborated with team members to ensure inventory accuracy and stock replenishment.
- Handled customer inquiries and resolved issues, ensuring satisfaction and loyalty.
- Monitored sales trends to provide feedback for improving product selection and merchandising strategies.
- Developed knowledge of best-selling titles and industry trends to better assist customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Posers Consignment Shop
- Assisted customers in selecting clothing and provided personalized recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized inventory and ensured shelves were stocked and appealing.
- Collaborated with team members to create engaging store displays.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Supported training of new associates on store policies and procedures.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Loader
UPS
- Loaded and unloaded packages, ensuring proper handling to prevent damage during transit.
- Followed safety protocols and maintained cleanliness of work area to promote safe operations.
- Collaborated with team members to optimize loading processes and improve workflow efficiency.
Graveyard Mentor
Discovery Ranch For Girls
- Facilitated supportive relationships with students to promote personal growth and development
- Collaborated with staff to enhance program effectiveness and improve student engagement.
- Conducted regular check-ins to assess progress and provide constructive feedback.
- Assisted in crisis intervention, applying conflict resolution techniques when necessary.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Assisted mentees in developing self-confidence and positive self-image.
Lab Assistant
Eastern Florida State College
- Assisted in conducting laboratory experiments, ensuring adherence to safety protocols and procedures.
- Prepared and organized lab materials for courses, enhancing efficiency in instructional delivery.
- Maintained laboratory equipment, performing routine inspections and troubleshooting issues as needed.
- Collaborated with faculty on research projects, contributing to data collection and analysis efforts.
- Managed inventory of lab supplies, ensuring availability for ongoing experiments and coursework.
- Supported students in laboratory settings, facilitating hands-on learning experiences and addressing inquiries.
- Documented experimental results accurately, contributing to reports for academic assessments and reviews.
- Participated in training sessions on new laboratory techniques and safety measures, enhancing skill set and knowledge base.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Prepared specimens for testing and analysis.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Sales Associate
Books a Million
- Assisted customers in selecting books and provided personalized recommendations.
- Participated in promotional events to boost sales and community engagement.
- Learned about new titles and trends to stay informed for customer interactions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Crew
Secret Garden Weddings
- Assisted in setting up wedding venues, ensuring aesthetic appeal and adherence to client specifications.
- Collaborated with team members to execute event timelines smoothly and efficiently.
- Maintained cleanliness and organization of workspaces, contributing to a safe environment for staff and guests.
- Adapted to various tasks on-site, demonstrating flexibility in fast-paced environments during events.
- Enhanced guest experience through attentive service, addressing inquiries promptly and professionally.
- Participated in post-event breakdowns, ensuring all items were accounted for and stored properly.
- Contributed ideas for improving workflow efficiency during events, fostering a collaborative team atmosphere.
School Photographer
Bartolo Photography
- Captured high-quality images of students and events, ensuring optimal lighting and composition.
- Managed photo sessions, coordinating schedules with schools and parents for seamless operations.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in organizing photo day logistics, ensuring equipment readiness and setup efficiency.
- Developed strong relationships with school staff to foster collaboration and trust in services provided.
- Developed rapport with students, staff, and parents by maintaining a friendly and approachable demeanor throughout the photography process.
Education
Associate of Science - Associates of Science
Southern Utah University
Cedar City, UT2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Operations management
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Performance evaluations
References
- Corbin Packard +1 801-573-0251
- Nolan Tate +1-801-809-5821
- Mason Goldberry +1 435-258-8027
- Heather Carter +1 435-559-2791
- Lindy Robinson +1 435-559-0988
Timeline
Assistant Store Leader
Quick Quack Car Wash
06.2021 - 05.2026
Manager
Festival City Farmers Market
General Manager
Pinewoods Resort
Sales Associate
Main Street Books
Sales Associate
Posers Consignment Shop
Loader
UPS
Graveyard Mentor
Discovery Ranch For Girls
Lab Assistant
Eastern Florida State College
Sales Associate
Books a Million
Crew
Secret Garden Weddings
School Photographer
Bartolo Photography
Associate of Science - Associates of Science
Southern Utah University