Kaysha Timothy
Riverton
Summary
Dependable Assistant Store Leader experienced in managing challenges with tact and maintaining composure under pressure. Adapted to fast-paced environments and effectively navigated last-minute changes. Consistently delivered high-quality results and achieved recognition for work speed.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Store Leader
Smith's Food and Drug (Kroger Co.)
UT
02.2024 - Current
- Store leader to 110 employees
- Helped merchandise to create visually appealing displays that increased customer engagement and sales
- Implemented customer service initiatives that increased in positive customer reviews
- Assisted customers with product selection, answered inquiries, resolved complaints promptly, maintaining a high level of customer satisfaction
- Led daily huddles with the store team to communicate goals, provide updates on performance metrics.
- Trained new hires on company policies, procedures, and best practices to ensure consistent service standards were met across the team
- Conducted regular meetings with staff members addressing any concerns or issues and providing necessary support or guidance
- Ensured compliance with all company policies regarding safety protocols including proper use of equipment such as ladders or pallet jacks
- Managed weekly payroll processing using UKG software to ensure timely and accurate employee compensation.
- Conducted weekly food safety audits to ensure compliance with health regulations and maintain safe dining conditions.
Certified Pharmacy Technician (CPhT)
Smith's Food and Drug (Kroger Co.)
UT
07.2022 - 02.2024
- Assisted 50-100 customers daily by addressing inquiries about prescription features and potential side effects to enhance customer understanding.
- Assisted pharmacists in preparing prescriptions, including counting tablets and labeling bottles for accurate dispensing.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Contacted insurance companies to resolve coverage discrepancies, prior authorizations, and billing issues.
- Inspected stock for expired medications, ensuring compliance with strict FDA and state regulations
- Collaborated with healthcare professionals to support patient safety and improve care quality.
- Trained new team members on pharmacy procedures and best practices.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Education
Pharmacy Technician - Pharmacy Technician
Pharmacy Technician University
West jordan, UT 07.2021 - 01.2022
high school diploma -
Riverton high school
Riverton, UTSkills
- Inventory management
- New hire training
- Staff development
- Supervising experience
- Time management
- Attention to detail
- Microsoft Office
- Problem solving
- Customer service
- Communication skills
- Empathy
- Customer service
Timeline
Assistant Store Leader
Smith's Food and Drug (Kroger Co.)
02.2024 - Current
Certified Pharmacy Technician (CPhT)
Smith's Food and Drug (Kroger Co.)
07.2022 - 02.2024
Pharmacy Technician - Pharmacy Technician
Pharmacy Technician University
07.2021 - 01.2022
high school diploma -
Riverton high school