Katie Gilliam
Columbus,MS
Summary
Dynamic retail professional with extensive experience at Petsmart, excelling in team leadership and customer service. Proven track record in driving sales growth through effective merchandising and employee training. Skilled in inventory management and fostering strong customer and associate relationships with a sense of belonging, contributing to a positive shopping experience and enhanced store profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Leader
Petsmart
Columbus, MS
11.2020 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Trained new-hires on type procedures to better service customers.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Conducted regular audits of cash handling procedures to maintain financial integrity within the store location.
- Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
- Implemented inventory control measures to reduce shrinkage and improve store profitability.
- Fostered a positive work environment by addressing employee issues and promoting open communication.
Merchandising and Inventory Leader
Petsmart
Columbus, MS
10.2017 - 11.2020
Pet Care Manager
Petsmart
Columbus, MS
10.2014 - 10.2017
Education
Associate Of Applied Science - Veterinary Science
Mississippi State University
Starkville, MS06.2017
Associate Of Arts And Sciences - Animal Science
East Mississippi Community College
Scooba, MS05.2015
Skills
- Customer relationships
- Store operations
- Health and safety
- Team management
- Microsoft Office Suite
- Store maintenance
- Merchandise display
- Stock management
- Sales promotions
- Quickbooks
- Product promotion
- Sales coaching
- Loss prevention
- Human resource policies
- Microsoft publisher
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Verbal and written communication
- Team building and leadership
- Flexible schedule
- Customer experience management
- Cash management
- Store opening and closing
- Work Planning and Prioritization
- Conflict resolution
- Employee training
- Operations management
- Stock replenishment
- Documentation and reporting
- Loss prevention procedures
- Retail merchandise quality standards
- Payroll management
- Staff supervision
- Inventory management
- Scheduling coordination
- Delegating work
- Product rotation
- Bank and safe deposits
- Sales strategies
- Performance reviews
- Policies and procedures
- Employee development
- Restocking oversight
- Leading staff meetings
- Shift scheduling
- Schedule coordination
- Budget planning
- Supply ordering
- Performance assessment
- Pricing strategies
- Security system monitoring
- Customer loyalty and retention
- Sales floor oversight
- Teamwork and collaboration
- Friendly and helpful
- Attention to detail
- Customer assistance
- Problem-solving abilities
- Cleaning and sanitizing
Certification
Forklift safety and certification
OSHA 10
Timeline
Assistant Store Leader
Petsmart
11.2020 - Current
Merchandising and Inventory Leader
Petsmart
10.2017 - 11.2020
Pet Care Manager
Petsmart
10.2014 - 10.2017
Associate Of Applied Science - Veterinary Science
Mississippi State University
Associate Of Arts And Sciences - Animal Science
East Mississippi Community College