Ryan Hendrickson
Marion,IA
Summary
Hardworking Assistant Store Leader with long track record of guiding teams to exceed customer expectations. Talented at maintaining guest satisfaction, resulting in customer retention and loyalty as well as increased revenue. Dynamic leader with expertise in motivating staff to exercise excellent judgment when providing superior service.
Overview
9
9
years of professional experience
Work History
Assistant Store Leader
Kwik Star
12.2024 - Current
- Led team in achieving operational excellence through effective inventory management and merchandising strategies.
- Developed training programs for new staff, enhancing product knowledge and customer service skills.
- Implemented process improvements that reduced operational costs and increased overall store efficiency.
- Coordinated scheduling and staffing to optimize labor resources during peak sales periods.
Guest Service Team Leader
Kwik Star
03.2022 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Delegated employee tasks.
- Developed strong relationships with guests, leading to increased loyalty and repeat business.
- Maintained a motivational, safe and positive work experience for employees.
- Manage inventory received
- Established clear communication channels among team members for better coordination of tasks and responsibilities.
- Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationship building.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Developed and maintained positive relationships with guests for satisfaction.
- Monitored staff performance and provided feedback and guidance.
Delivery Driver
Hy-Vee
06.2017 - 04.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Successfully avoided time delivery delays by carefully planning best routes.
Electrician
Gleason Electric
07.2016 - 06.2017
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
- Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Troubleshot and repaired malfunctioning systems and components.
- Spliced, joined and connected wire to fixtures and other electrical components.
Education
Associate of Business Administration - Business Marketing Management
Kirkwood Community College
Cedar Rapids, IA05.2022
Skills
- Customer Service
- Marketing
- Guest Engagement
- Customer Retention
- Team management
- Positive attitude
- Attention to detail
- Delegation and supervision
- Problem-Solving Skills
- Adaptability and flexibility
- Store operations
- Customer relationships
- Team development
Timeline
Assistant Store Leader
Kwik Star
12.2024 - Current
Guest Service Team Leader
Kwik Star
03.2022 - Current
Delivery Driver
Hy-Vee
06.2017 - 04.2020
Electrician
Gleason Electric
07.2016 - 06.2017
Associate of Business Administration - Business Marketing Management
Kirkwood Community College