BRIAN CLARK
Sacramento,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
Work History
Assistant Store Leader
PetSmart
Sacramento, California
05.2023 - Current
- Oversaw daily operations of PetCare, ensuring compliance with safety measures and procedures.
- Ensure all pet safety measures and procedures are followed
- Managed daily store operations and maintained welcoming environment for customers.
- Trained team members on customer service best practices and product knowledge.
- Coordinated inventory management to align stock levels with customer demand.
Customer Service Manager
Big Hairy Dog
Rancho Cordova
02.2022 - Current
- Trained and mentored associates on performance-oriented strategies and customer service techniques, fostering team development.
- Supervised employees and assessed performance, identifying training needs and creating plans to address process lags.
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Executed follow-up actions to ensure client satisfaction and resolution of issues. with client requests to resolve problems.
General Manager of Operations
Folsom Dog Resort & Training Center
Folsom, CA
09.2019 - 08.2021
- Trained and mentored staff, facilitating adoption of new technology and enhancing operational efficiency.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Chaired weekly executive meetings to identify improvement opportunities, set milestones, and customize products for market needs.
- Designed employee recognition program that increased engagement and contributed to higher morale.
- Trained, coached and mentored staff to support smooth adoption of new technology.
Director of Facilities
Curion
Redwood City, CA
04.2010 - 08.2019
- Supervised and trained testing staff in cleaning and maintenance, ensuring facilities met operational standards.
- Scheduled, directed and supervised external contractors in maintenance.
- Supervised and trained Testing Staff in cleaning and maintenance of facilities and premises.
- Reviewed Testing criteria, Execution and data integrity for all projects.
- Coordinated leasing and contracts with companies and managed facility maintenance budgets to ensure seamless building operations.
- Traveled to various locations for complex test setups and implementations.
Education
High School Diploma -
Napa High School
Napa, CASkills
- Store Operations
- Staff Management
- Staff Training
- New Hire Training
- Customer Service
- Customer service standards
- Customer Relations
- Sales Reporting
- Workflow management
- Stock Control
- Microsoft Excel
- Administrative Support
- Continuous Improvements
- Time Management
- Conflict Resolution Techniques
- Training development
- Customer relationship management
Timeline
Assistant Store Leader
PetSmart
05.2023 - Current
Customer Service Manager
Big Hairy Dog
02.2022 - Current
General Manager of Operations
Folsom Dog Resort & Training Center
09.2019 - 08.2021
Director of Facilities
Curion
04.2010 - 08.2019
High School Diploma -
Napa High School