Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

LACEY NIXON

West Valley,Utah

Summary

To obtain employment with a company that considers me an investment, not just an employee. Succeeding in challenging opportunities, Advancing in leadership roles. To be the obvious choice.

Overview

25
25
years of professional experience

Work History

Assistant Store Leader

Smith’s
05.2024 - Current
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Performing any and all duties of Merchandising, Operations as well as Hr assistant.
  • Mentored employees to help improve skills and enable team members to become peak performers on job. Monitor Hiring, Retention, On job training.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.

MyTime DDC

Smith’s
01.2024 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments. Timekeeping and Scheduling support.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Leader

Smith’s
05.2022 - 05.2024
  • Accelerate customer and associate experience by achieving common measures and results
  • Developing and inspiring future Leaders, Multicultural (ARG) mentorship and personal and professional growth through objectives and goals.
  • Maintain store conditions and standards, drive sales, control shrink and deliver company expectations and goals
  • Engage in associate advancement and wellbeing
  • Build connections with customers as well as communities.
  • Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.

Co-Store Director Mentorship Training

Smith’s
05.2021 - 05.2022
  • Shadowing multiple store directors learning accountability, discipline, consistency, help achieve targeted sales, and delivering and executing great company standards and conditions
  • Associate guidance to be effective managers, being the source to help grow, mentor, and help excel to advancement opportunities for myself and others.
  • Mentorship of Executive team to reach personal and professional objectives.

Assistant Store Director

Smith’s
10.2018 - 05.2021
  • Managing shrink results, sales, store conditions and upkeep. Performing any and all Merchandising, Operational as well as Hr needs.
  • Working with expense answers
  • Managing Labor hours and schedules
  • 5s standards and department conditions
  • Monitoring inventory numbers and results.

Store Director

Smith’s
10.2017 - 09.2018
  • Managing everyday processes of building, increasing sales, managing shrink, store standards, upkeep, and maintenance of store
  • Managing labor dollars and scheduling
  • Managing inventory and follow through on action plan for improvements
  • Talent scout for new associate advancement
  • Demonstrating effective leadership skills with, sales, revenue, labor expenses, reducing shrink, community involvement.

Assistant Store Director

Smith’s
08.2013 - 10.2017
  • Customer 1st/HR, Merchandising, Operations, Performing leadership roles, helping accumulate sales
  • In each role I have learned we as company do every process with the customer in mind
  • Maintaining labor hours for large employee departments
  • Providing the best customer service with every interaction
  • Coaching associates into leadership roles of advancement
  • Working every day with company standards and conditions, and getting company results through dedication and hard work.

Key Retailing Auditor

Smiths
04.2009 - 08.2013
  • Performing date and quality checks on fresh meat and produce
  • Reporting over and under delivery numbers, store evaluations, Computer entry, training new associates.

Bakery Manager, Service Deli Manager

Albertsons
07.2004 - 11.2008
  • Bakery manger, Cake decorator, scheduling, inventory, customer service, production
  • Service deli manager, food prep, scheduling, inventory, customer service.

Service Deli Manager

Reams
01.2001 - 01.2004
  • Service Deli Manager, food prep, cleaning, production, inventory, scheduling.

Customer Care Specialist

Convergys
10.2000 - 05.2001
  • Answering Large volume of inbound calls, Inputting credit information for new credit applications
  • Setting up and disconnecting gas service for customers.

Technical Support

Allorica
10.1999 - 10.2000
  • Technical Support Representative, support for client’s computer systems, trouble shooting on repairs.

Education

High School Diploma -

Granger High
06.1993

Skills

  • Customer Relationships, community involvement
  • Store operations
  • Health and safety
  • Team Management
  • Staff Management
  • Employee Scheduling
  • Human resource policies
  • Customer Service
  • Problem-Solving
  • Friendly and Positive
  • Store Merchandising
  • Team Building and Leadership
  • Operations Management
  • Payroll Management

Additional Information

References. Steve Roberts, Store Leader Smith's (801)592-1459. Scott Carter, Store Leader Smith's. (801)860-7222 Laura Edward's. HR Coordinator Smith's (801)369-1537. Hal Schofeild. Operation, Cao Control Specialist. (801)974-1600

Timeline

Assistant Store Leader

Smith’s
05.2024 - Current

MyTime DDC

Smith’s
01.2024 - 05.2024

Store Leader

Smith’s
05.2022 - 05.2024

Co-Store Director Mentorship Training

Smith’s
05.2021 - 05.2022

Assistant Store Director

Smith’s
10.2018 - 05.2021

Store Director

Smith’s
10.2017 - 09.2018

Assistant Store Director

Smith’s
08.2013 - 10.2017

Key Retailing Auditor

Smiths
04.2009 - 08.2013

Bakery Manager, Service Deli Manager

Albertsons
07.2004 - 11.2008

Service Deli Manager

Reams
01.2001 - 01.2004

Customer Care Specialist

Convergys
10.2000 - 05.2001

Technical Support

Allorica
10.1999 - 10.2000

High School Diploma -

Granger High

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LACEY NIXON