Sarah Bock
Fort Mill,SC
Summary
Hi, my name is Sarah Bock. I am a dedicated Manager with over 25 years of experience. Aiming to be a successful leader where I can utilize my potential and capabilities to achieve the organizational objectives and seize the opportunities for professional development. I seek to apply my proven management skills, deadline driven work ethic, scheduling, and strict adherence to company policies toward a key manager role in your organization.
Overview
35
35
years of professional experience
Work History
Project Management Specialist
RELIABLE SERVICES USA
Indian Trail, NC
09.2021 - 02.2026
- Providing guidance, direction, and support in walking customers through the installation process
- Strategic customer care communications and coordination with cabinet installers
- Coordinating with dispatchers to ensure project schedules are maintained and any delays are properly communicated to customer
- Creating scopes of work, calculating and inputting hours/pay for employees
- Overseeing the daily dispatching and efficiencies of installers
- Managing and tracking projects from beginning through completion
- Actively leading, participating, and communicating with customers, Lowe’s, installers, and management in the escalation and resolution of issues or concerns
BRANCH MANAGER
SOUTH CAROLINA DEPT OF MOTOR VEHICLES
01.2008 - 01.2021
- Supervise ALL state DMV branch employees
- Manages, directs, plans and coordinates the activities necessary for day-to-day operations of a top 15 branch office while providing outstanding customer service
- Responsible for the dissemination of information in accordance with the South Carolina state law
- Directly oversees the release of information requested from individuals, law enforcement, insurance companies, courts, etc. that have requested transcripts and/or documents though subpoenas and other requests for driver and vehicle transcripts, insurance information, copies of accident reports and driver and vehicle documents.
- Schedules, monitors, directs and approves the work of the unit
- Guides and directs staff in the completion of requests; approves and denies documents and consults with appropriate personnel
OPERATIONS MANAGER, MERCHANDISE MANAGER, CUSTOMER SERVICE MANAGER
VALUE CITY FURNITURE
01.1991 - 01.2007
- In all positions:
- Supervised employees
- Handled all major functions of daily operations including warehouse/fleet delivery, sales, while providing outstanding customer service
- Managed all customer paperwork and delivery options
- Responded to customer questions
- Implemented various in-store promotions
Education
Bachelor of Science - Business Administration
GLENVILLE STATE COLLEGE
Skills
Optimistic
Decision Maker
Communicator
Conflict Resolution
Problem Solver
Team Builder
Timeline
Project Management Specialist
RELIABLE SERVICES USA
09.2021 - 02.2026
BRANCH MANAGER
SOUTH CAROLINA DEPT OF MOTOR VEHICLES
01.2008 - 01.2021
OPERATIONS MANAGER, MERCHANDISE MANAGER, CUSTOMER SERVICE MANAGER
VALUE CITY FURNITURE
01.1991 - 01.2007
Bachelor of Science - Business Administration
GLENVILLE STATE COLLEGE