THERESA METCALF

• Generate work for tree crews,
• Run reports daily,
• Analyze reports,
• Use Excel on a daily basis to analyze data,
• Assign work packets to Pre-inspectors,
• Thoroughly examine data to ensure it is correct
• Communicate with coworkers about incorrect data to ensure it was corrected
• Mapped data between physical maps digitized maps
• Collaborated with multi-functional roles to communicate and align development efforts.
• Provided clerical support to the company and coworkers by creating copying, saving, and filing documents.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Wrote detailed files on my daily tasks

• Generate work for tree crews,
• Run reports daily,
• Analyze reports,
• Use Excel on a daily basis to analyze data,
• Assign work packets to Pre-inspectors,
• Thoroughly examine data to ensure it is correct
• Communicate with coworkers about incorrect data to ensure it was corrected
• Mapped data between physical maps digitized maps
• Collaborated with multi-functional roles to communicate and align development efforts.
• Provided clerical support to the company and coworkers by creating copying, saving, and filing documents.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Wrote detailed files on my daily tasks

• Build, maintain and repair various exhibits,
• Use various power tools,
• Rent equipment as needed,
• Purchase supplies for projects,
• Communicate with various vendors about exhibits,
• Research topics for exhibits, handle artifacts
• Balanced item protections with aesthetic standards while preparing artifacts for exhibition.
• Used preservation and conservation techniques to protect artifacts and collections.
• Worked effectively in fast-paced environments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Passionate about learning and committed to continual improvement.
• Developed and maintained courteous and effective working relationships.
• Paid attention to detail while completing assignments.
• Skilled at working independently and collaboratively in a team environment.
• Resolved problems, improved operations and provided exceptional service.
• Developed strong communication and organizational skills through working on group projects.
• Organized and detail-oriented with a strong work ethic.

• Identify tree species,
• Use a rangefinder to determine the height of trees,
• Measure trees with a DBH tape at breast height to determine R class,
• Spray paint trees that need work done,
• Prescribe work to be done on trees depending on goals,
• Identify dead trees too close to the power lines and prescribe work,
• Create work packets,
• Record prescriptions on Getac, along with directions for the tree crews to find the tree,
• Use maps to find power lines,
• Talk to customers when tree work needs to be done on their property
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed and maintained courteous and effective working relationships.
• Worked effectively in fast-paced environments.

• Answered guest inquiries regarding Turtle Bay's museum and services,
• resolved guest challenges and complaints by applying resourceful and actionable solutions,
• recommended to guest where they should go next in Turtle Bay to optimize their experience,
• help guests find lost items,
• try to return lost items to guests when I discover the lost item,
• performed museum opening duties, including making sure all of the exhibits work in the Dinosaur exhibit and making sure the dinosaur dig pit is well organized and ready for guests,
• kept the dinosaur exhibit clean and maintained neat, orderly displays,
• assisted guests in finding places on the map they wanted to go,
• worked Turtle Bay events and made sure guests were having a good time, staying safe and following the rules,
• checked bathrooms to make sure they were neat and orderly,
• change garbage bags from locked bins when they are full
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered museum phones with professionalism and directed calls appropriately.
• Maintained neat and orderly front desk and lobby area to uphold museum standards.
• Maintained high level knowledge of all museum attractions offered to answer guest questions.
• Inputted daily attendance
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Maintained high level of professionalism and discretion when dealing with guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Upheld hotel policies and procedures by providing high level of customer service.

• Identify tree species,
• Use a rangefinder to determine the height of trees,
• Measure trees with a DBH tape at breast height to determine R class,
• Spray paint trees that need work done,
• Prescribe work to be done on trees depending on goals,
• Identify dead trees too close to the power lines and prescribe work,
• Create work packets,
• Record prescriptions on Getac, along with directions for the tree crews to find the tree,
• Use maps to find power lines,
• Talk to customers when tree work needs to be done on their property
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed and maintained courteous and effective working relationships.
• Worked effectively in fast-paced environments.

• Answered guest inquiries regarding Turtle Bay's museum and services,
• resolved guest challenges and complaints by applying resourceful and actionable solutions,
• recommended to guest where they should go next in Turtle Bay to optimize their experience,
• help guests find lost items,
• try to return lost items to guests when I discover the lost item,
• performed museum opening duties, including making sure all of the exhibits work in the Dinosaur exhibit and making sure the dinosaur dig pit is well organized and ready for guests,
• kept the dinosaur exhibit clean and maintained neat, orderly displays,
• assisted guests in finding places on the map they wanted to go,
• worked Turtle Bay events and made sure guests were having a good time, staying safe and following the rules,
• checked bathrooms to make sure they were neat and orderly,
• change garbage bags from locked bins when they are full
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered museum phones with professionalism and directed calls appropriately.
• Maintained neat and orderly front desk and lobby area to uphold museum standards.
• Maintained high level knowledge of all museum attractions offered to answer guest questions.
• Inputted daily attendance
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Maintained high level of professionalism and discretion when dealing with guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Upheld hotel policies and procedures by providing high level of customer service.

• Maintain and build drainage dips using a variety of hand tools; shovel, McLeod, and pick mattock,
• Identification and removal of Poison Oak using garden shears, string trimmers and hedgers,
• Identification and removal of French Broom using weed wrenches,
• Use of chainsaws and handsaws to safely remove hazardous tree limbs that have fallen in the trail or hanging above the trail,
• Use of string trimmers and scythe to cut tall hazardous dry grass from hillsides and on the trail,
• Identification of species of plants to avoid when string trimming or when reducing vegetation encroachment on trail,
• Trimming trails to people standards (6 feet) or horse standards (12 feet),
• Use of the Wacker Neuson Trench Roller to compact trails after construction completion,
• Use of power carrier toter to move soil, rocks, base rock, lumber, concrete, and a number of other supplies down the trail,
• Use of a 1"-1.5" NPSH and NH hoses to water soil to reach optimum water content in the soil to ensure a good trail tread,
• Ability to drive an excavator,
• Ability to rudimentary operate an excavator,
• Ability to drive a Sweco trail dozer,
• Ability to drive a truck in 4 wheel drive on rough dirt roads,
• Ability to drive a water truck on paved roads and in 4 wheel drive on dirt roads,
• Removal and installation of barbed wire fencing,
• Removal and installation of split rail fencing,
• Install fiberglass trail markers for seasonal trail closure,
• Ability to open, lock, and operate locked gates to access fire roads,
• Use proper safety protocol to control traffic while a large dump truck backs into a fire road directly off a busy street,
• Safely direct coworkers backing up to park safely,
• Ability to attach a trailer hitch to a truck,
• Ability to secure a heavy piece of equipment on a trailer,
• Ability to secure maintenance supplies in the back of a truck using ratchets and bungee cords,
• Ability to sharpen hand tools including shovels, picks, and McLeods,
• Ability to navigate city streets to find park preserves and use park maps to find specific trails,
• Use drills and hammers to deconstruct trail bridges,
• Mix and pour concrete into a foundation for a footbridge,
• Measure lumber to specific lengths and cut it using a table saw,
• Use an electric drill to drill lumber together to make a bridge

• Maintain and build drainage dips using a variety of hand tools; shovel, McLeod, and pick mattock,
• Identification and removal of Poison Oak using garden shears, string trimmers and hedgers,
• Identification and removal of French Broom using weed wrenches,
• Use of chainsaws and handsaws to safely remove hazardous tree limbs that have fallen in the trail or hanging above the trail,
• Use of string trimmers and scythe to cut tall hazardous dry grass from hillsides and on the trail,
• Identification of species of plants to avoid when string trimming or when reducing vegetation encroachment on trail,
• Trimming trails to people standards (6 feet) or horse standards (12 feet),
• Use of the Wacker Neuson Trench Roller to compact trails after construction completion,
• Use of power carrier toter to move soil, rocks, base rock, lumber, concrete, and a number of other supplies down the trail,
• Use of a 1"-1.5" NPSH and NH hoses to water soil to reach optimum water content in the soil to ensure a good trail tread,
• Ability to drive an excavator,
• Ability to rudimentary operate an excavator,
• Ability to drive a Sweco trail dozer,
• Ability to drive a truck in 4 wheel drive on rough dirt roads,
• Ability to drive a water truck on paved roads and in 4 wheel drive on dirt roads,
• Removal and installation of barbed wire fencing,
• Removal and installation of split rail fencing,
• Install fiberglass trail markers for seasonal trail closure,
• Ability to open, lock, and operate locked gates to access fire roads,
• Use proper safety protocol to control traffic while a large dump truck backs into a fire road directly off a busy street,
• Safely direct coworkers backing up to park safely,
• Ability to attach a trailer hitch to a truck,
• Ability to secure a heavy piece of equipment on a trailer,
• Ability to secure maintenance supplies in the back of a truck using ratchets and bungee cords,
• Ability to sharpen hand tools including shovels, picks, and McLeods,
• Ability to navigate city streets to find park preserves and use park maps to find specific trails,
• Use drills and hammers to deconstruct trail bridges,
• Mix and pour concrete into a foundation for a footbridge,
• Measure lumber to specific lengths and cut it using a table saw,
• Use an electric drill to drill lumber together to make a bridge

• Maintain and build drainage dips using a variety of hand tools; shovel, McLeod, and pick mattock,
• Identification and removal of Poison Oak using garden shears, string trimmers and hedgers,
• Identification and removal of French Broom using weed wrenches,
• Use of chainsaws and handsaws to safely remove hazardous tree limbs that have fallen in the trail or hanging above the trail,
• Use of string trimmers and scythe to cut tall hazardous dry grass from hillsides and on the trail,
• Identification of species of plants to avoid when string trimming or when reducing vegetation encroachment on trail,
• Trimming trails to people standards (6 feet) or horse standards (12 feet),
• Use of the Wacker Neuson Trench Roller to compact trails after construction completion,
• Use of power carrier toter to move soil, rocks, base rock, lumber, concrete, and a number of other supplies down the trail,
• Use of a 1"-1.5" NPSH and NH hoses to water soil to reach optimum water content in the soil to ensure a good trail tread,
• Ability to drive an excavator,
• Ability to rudimentary operate an excavator,
• Ability to drive a Sweco trail dozer,
• Ability to drive a truck in 4 wheel drive on rough dirt roads,
• Ability to drive a water truck on paved roads and in 4 wheel drive on dirt roads,
• Removal and installation of barbed wire fencing,
• Removal and installation of split rail fencing,
• Install fiberglass trail markers for seasonal trail closure,
• Ability to open, lock, and operate locked gates to access fire roads,
• Use proper safety protocol to control traffic while a large dump truck backs into a fire road directly off a busy street,
• Safely direct coworkers backing up to park safely,
• Ability to attach a trailer hitch to a truck,
• Ability to secure a heavy piece of equipment on a trailer,
• Ability to secure maintenance supplies in the back of a truck using ratchets and bungee cords,
• Ability to sharpen hand tools including shovels, picks, and McLeods,
• Ability to navigate city streets to find park preserves and use park maps to find specific trails,
• Use drills and hammers to deconstruct trail bridges,
• Mix and pour concrete into a foundation for a footbridge,
• Measure lumber to specific lengths and cut it using a table saw,
• Use an electric drill to drill lumber together to make a bridge

• Identification and removal of Poison Oak using garden shears, string trimmers and hedgers
• Identification and removal of French Broom using weed wrenches
• Use of chainsaws and handsaws to safely remove hazardous tree limbs that have fallen in the trail or hanging above the trail
• Use of string trimmers and scythe to cut tall hazardous dry grass from hillsides
• Identification of species of plants to avoid when string trimming or when reducing vegetation encroachment on trail
• Ability to drive a truck in 4 wheel drive on rough dirt roads
• Ability to open, lock, and operate locked gates to access fire roads
• Safely direct coworkers backing up to park safely
• Ability to secure maintenance supplies in the back of a truck using ratchets and bungee cords
• Ability to sharpen hand tools including shovels, picks, and McLeods
• Ability to navigate city streets to find park preserves and use park maps to find specific trails

•Maintain and build drainage dips using a variety of hand tools; shovel, McLeod, and pick mattock

•Use a pitchfork to remove and stash cut brush
•Identification and removal of Poison Oak using garden shears
•Identification and removal of French Broom using weed wrenches
•Use of handsaws to safely remove hazardous tree limbs that have fallen in the trail or hanging above the trail
•Identification of species of plants to avoid when string trimming or when reducing vegetation encroachment on trail
•Trimming trails to people standards (6 feet) or horse standards (12 feet)
•Ability to open, lock, and operate locked gates to access fire roads
•Safely direct coworkers backing up to park safely
•Ability to secure maintenance supplies in the back of a truck using ratchets and bungee cords •Ability to sharpen hand tools including shovels, picks, and McLeods
•Ability to navigate city streets to find park preserves and use park maps to find specific trails

Relevant Courses:

Forest Measurements,
Hydrology and Watershed Management,
Applied Ecological Restoration,
Forest Ecology,
Geographic Information Science,
Soil Microbiology,
General Biology,
Introduction to Environmental Policy,
Geospatial Studies,
International Environmental Issues and Globalization, Rangeland Management,
Forest Management,
Introduction to Soil Science,
Ecological Restoration,
Grant Proposal Writing,
Introduction to Environmental Science,
Natural Resource Conservation,
Environmental Communication,
Environmental Impact Assessment,
Environmental Problem Solving,
Wildland Development and Restoration
Sustainable Campus (Capstone),
Plant Taxonomy

Relevant Courses:

Introduction to Forestry,

Introduction to Environmental Studies,

General Botany