Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Sarah Boesse

Project Manager
Bedford,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Business Process SpecialistRetail Operation Specialist SMEProject AssistantProject Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Bedford, TX, USFort Worth, TXDallas, TX
Open to relocation: No

Salary Range

$90000/yr - $200000/yr

Important To Me

Work-life balanceCompany CulturePersonal development programsWork from home optionPaid time offCareer advancementTeam Building / Company RetreatsHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Dynamic professional with a strong background in streamlining operational workflows and managing projects. Skilled in problem-solving and time management, contributing to measurable improvements in service delivery and member satisfaction.

Overview

10
10
years of professional experience

Work History

Business Process Specialist

Copart Inc
Dallas, TX
11.2021 - Current
  • Analyzed and mapped business processes to identify areas for improvement.
  • Collaborated with cross-functional teams to implement process enhancements.
  • Collaborated on training materials for new or existing applications and procedures.
  • Managed project timelines and deliverables, ensuring alignment with organizational goals.
  • Managed change effectively by engaging stakeholders throughout the implementation of new business processes.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Coordinated weekly meetings for internal and external groups.
  • Initiated timely response to emails, voicemails, and written correspondence.
  • Perform quality assurance for new enterprise system releases.
  • Track the creation, evaluation, resolution, and retesting of bugs and issues.
  • Act as final validation for internal product releases.
  • Provide direct support for product releases, system rollouts, pilots, best practices, routine inquiries, and process improvements.
  • Represent business interests in Technology department meetings.

Retail Operation Specialist SME

Firstlight Federal Credit Union
El Paso, TX
12.2016 - 03.2021
  • Streamlined operational workflows to enhance service delivery and improve member satisfaction.
  • Managed member inquiries efficiently, ensuring prompt resolution and high-quality service standards.
  • Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
  • Analyzed operational data to identify trends, driving process improvements and cost efficiencies.
  • Led initiatives to optimize branch operations, resulting in increased productivity and reduced turnaround times.
  • Collaborated with cross-functional teams to implement new technologies, enhancing overall operational effectiveness.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
  • Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Installed, configured, and monitored new system features based on user needs.
  • Served as go-to expert for resolving technical challenges, enabling smoother project progression.

Project Assistant

Firstlight Federal Credit Union
El Paso, TX
02.2016 - 12.2016
  • Coordinated project schedules and timelines to ensure timely completion of deliverables.
  • Assisted in the preparation of project documentation and reports for management review.
  • Streamlined communication between departments to enhance collaboration on projects.
  • Maintained project tracking systems to monitor progress and identify potential risks.
  • Organized team meetings and documented action items for follow-up and accountability.
  • Completed multiple tasks simultaneously to optimize project completion.
  • Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
  • Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
  • Contributed to successful project outcomes by providing comprehensive administrative support to the team.
  • Worked with senior leadership to complete complex projects on time and under-budget.
  • Researched and analyzed data to support project-related decisions.
  • Improved project efficiency by streamlining processes and implementing time-saving strategies.
  • Analyzed project performance data to identify areas of improvement.
  • Supported project delivery on time by assisting in development of project timelines and milestones.

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

Northern Arizona University
Flagstaff, AZ
05-2005

Skills

  • Software implementation
  • Business analysis
  • Workflow optimization
  • Process mapping
  • Project coordination
  • Problem-solving aptitude
  • Time management abilities

Timeline

Business Process Specialist

Copart Inc
11.2021 - Current

Retail Operation Specialist SME

Firstlight Federal Credit Union
12.2016 - 03.2021

Project Assistant

Firstlight Federal Credit Union
02.2016 - 12.2016

Bachelor of Science - Hotel, Resort And Restaurant Management

Northern Arizona University

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