Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sarah Bordelon

Summary

Compassionate manager with accomplished background inspiring, motivating and leading teams to make effective decisions. Skilled at analyzing complex problems and implementing practical solutions. Strategic and committed to fostering culture of responsibility and accountability. Team-oriented and driven to building relationships and fostering culture of excellence.

Overview

12
12
years of professional experience

Work History

Treasurer/Executive Board Member

The Cinderella Project Of The Shenandoah Valley
03.2022 - Current
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Provided guidance and leadership on strategic planning initiatives and organizational development.
  • Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
  • Developed and implemented strategies to drive organizational growth and development.
  • Assisted with development of organizational budgets and resource allocation plans.
  • Monitored financial metric and provided strategic direction to support financial stability.

Head Teller/Customer Service Representative

First Bank And Trust Co.
07.2021 - 10.2023
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Introduced customers to other bank team members to help meet financial needs.

Backup Head Teller

First Bank And Trust Co.
01.2020 - 07.2021
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Introduced customers to other bank team members to help meet financial needs.
  • Identified potential needs through observation, questioning, and listening.

Teller

First Bank And Trust Co.
09.2019 - 01.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.

Branch Manager

Community Loans Of America
07.2015 - 09.2019
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Customer Service Representative

Community Loans Of America
09.2014 - 07.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Branch Manager

Approved Cash Advance
03.2012 - 08.2012
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Resolved various issues impacting sales management and business operations.
  • Examined customer loan applications for loan approvals and denials.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.

Education

Associate of Applied Science - Teacher Education

Blue Ridge Community College
Weyers Cave, VA
05.2006

Skills

  • Exceptional Communication Skills
  • Information Protection
  • Audit Preparation
  • Excel Proficiency
  • Financial Management Procedures
  • Risk Mitigation
  • Policy Implementation
  • Staff Development
  • Shift Scheduling
  • Talent Recruitment
  • Conflict Resolution
  • Product Knowledge

Accomplishments

  • Achieved a Satisfactory rating on branch audit through effectively helping with team members understand proper documentation of procedures.
  • Supervised team of four staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Treasurer/Executive Board Member

The Cinderella Project Of The Shenandoah Valley
03.2022 - Current

Head Teller/Customer Service Representative

First Bank And Trust Co.
07.2021 - 10.2023

Backup Head Teller

First Bank And Trust Co.
01.2020 - 07.2021

Teller

First Bank And Trust Co.
09.2019 - 01.2020

Branch Manager

Community Loans Of America
07.2015 - 09.2019

Customer Service Representative

Community Loans Of America
09.2014 - 07.2015

Branch Manager

Approved Cash Advance
03.2012 - 08.2012

Associate of Applied Science - Teacher Education

Blue Ridge Community College

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Sarah Bordelon