Sarah Bowman
Kuna,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Committed and results-oriented, willing to go above and beyond to contribute to team objectives. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.
Overview
28
28
years of professional experience
Work History
Home Staging Manager
Home Enhancement Co
Garden City , ID
04.2023 - Current
- Designed inviting spaces to enhance property appeal for potential buyers.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Removed personal items from homes so potential buyers could envision themselves living there.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Researched current market trends for interior design elements that would fit within the budget of clients.
- Selected appropriate furniture and decor to create harmonious layouts.
- Collaborated with real estate agents to understand client needs and preferences.
- Managed logistics for furniture delivery and setup during staging projects.
- Maintained an organized inventory of staging materials and furnishings for efficiency.
- Created and implemented a home staging plan to ensure each room was arranged in an aesthetically pleasing manner.
- Conducted walk-throughs of homes to assess what modifications needed to be made for optimal presentation.
- Purchased items such as rugs, pillows, lamps, and other accessories to enhance the overall design of the space.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Insurance Billing Specialist
Blackwater Billing
Eagle, ID
07.2019 - 02.2023
- Gathered technician notes, photos and documents to put together a mitigation packet to each clients homeowners insurance company.
- Submitted claims to insurance companies.
- Processed invoice payments and recorded information in account database.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Executed account updates and noted account information in company data systems.
- Developed strong professional rapport with vendors and clients.
Appointment Scheduler
Blind Source
Meridian, ID
01.2018 - 06.2019
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Collections Supervisor
Citibank
Meridian, ID
09.1997 - 07.2017
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Reviewed accounts to determine payment plan compliance.
- Developed collection methods to achieve or exceed company financial goals.
- Recorded information about customers' financial status and collections status efforts.
- Completed skip traces on customers failing respond to collection efforts.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Met demands of busy collections group by performing high volume of daily calls.
- Negotiated rates with customers and entered payments into accounting system.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
Education
High School Diploma -
Centennial High School
Boise, IDSkills
- Relationship Building
- Conflict Resolution
- Billing and Invoicing
- Work Planning and Prioritization
- Decision Making
- Employee Coaching and Motivation
- Training and Development
- Teamwork and Collaboration
- Team Leadership
- Customer Service
- Customer Relationship Management
- Calm Under Pressure
- Negotiation and Conflict Resolution
- Time Management
- Furniture selection
- Client consultation
- Decluttering expertise
- Styling techniques
- Furniture placement
- Verbal and written communication
- Excellent communication
Additional Information
- Born and raised in the Treasure Valley.
- Enjoy sports, music, spending time with my family and three dogs.
- Passion for decorating and design.
- 20+ years experience in customer service.
References
Deanna Turner- 208-954-2077
June Wilson- 813-766-3378
Timeline
Home Staging Manager
Home Enhancement Co
04.2023 - Current
Insurance Billing Specialist
Blackwater Billing
07.2019 - 02.2023
Appointment Scheduler
Blind Source
01.2018 - 06.2019
Collections Supervisor
Citibank
09.1997 - 07.2017
High School Diploma -
Centennial High School