Sarah Bray
Cuyahoga Falls,OH
Summary
Retail leader with extensive experience at Walmart and Starbucks, excelling in customer service and team leadership. Proven track record in inventory management and staff training, enhancing customer satisfaction and operational efficiency. Skilled in cash management and problem-solving, fostering a collaborative environment that drives performance and engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Assistant Manager
Walmart
Stow, OH
02.2019 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Department Manager
Walmart
Stow, OH
11.2014 - 01.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
Early Childhood Care And Education -
Stark State College
Canton, OHSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Recruitment and hiring
- POS systems
- Recruiting and hiring
- Supply ordering
- Policies and procedures
- Employee scheduling
- Opening and closing procedures
- Payroll management
- Leading staff meetings
Certification
Food safety Manager
Timeline
Store Manager
Starbucks
05.2024 - Current
Assistant Manager
Walmart
02.2019 - 05.2024
Department Manager
Walmart
11.2014 - 01.2019
Early Childhood Care And Education -
Stark State College