Sarah Brown
Mt. Sterling,KY
Summary
I'm a dedicated medical receptionist, I bring a passion for patient care and administrative excellence to every interaction. With several years experience I can adapt to managing busy reception areas with professionalism and warmth. I take pride in my ability to create a welcoming atmosphere for patients, ensuring their needs are met with empathy and efficiency. With a commitment to confidentiality and compliance, I strive to uphold the highest standards of ethical conduct in all aspects of my work.
Overview
4
4
years of professional experience
Work History
Medical Office Secretary
Clay City Pediatrics & Primary Care
Clay City, KY
04.2023 - Current
- Adhered to policies by maintaining the utmost discretion with confidential information.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Maintained patient records and scheduled appointments efficiently.
- Managed electronic health record systems accurately.
- Facilitated patient check-in/out procedures for smooth flow.
Sales Representative
CIENCE
Lexington, KY
08.2020 - 04.2023
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Achieved established sales targets by generating new customer accounts.
- Navigated through CRM software for efficient lead tracking and follow-ups.
- Managed daily call logs, ensuring accurate documentation of activities.
- Delivered prompt responses to inbound inquiries via phone or email.
- Handled objections professionally while maintaining a positive attitude during interactions.
- Consistently met or exceeded monthly sales targets and quotas.
Front Desk Receptionist
Helderman & Jacobs Eye Center
Mt. Sterling, KY
01.2020 - 08.2020
- Welcomed patients as they arrive at the office, providing a friendly and professional first point of contact.
- Scheduling appointments for multiple providers to meet provider/client needs.
- Handled incoming calls and emails, providing information about services, appointments, and answering general inquiries.
- Collected patient information to ensure smooth check in and out.
- Verified patient insurance to ensure payment for services rendered.
- Updated patient demographics and consents as needed.
Education
High School Diploma -
Montgomery County High School
Mt. Sterling, KY06-2009
Skills
- Medical terminology
- EMR Updating
- Knowledgeable of Microsoft Excel and Word
- Maintaining Confidentiality
- Communication Skills/ Personable
- Customer Service
- Office Administration
- HIPAA knowledge
- Typing
Timeline
Medical Office Secretary
Clay City Pediatrics & Primary Care
04.2023 - Current
Sales Representative
CIENCE
08.2020 - 04.2023
Front Desk Receptionist
Helderman & Jacobs Eye Center
01.2020 - 08.2020
High School Diploma -
Montgomery County High School
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