Open To Work
Sarah Brown
Columbia,SC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
33
33
years of professional experience
Work History
Customer Service Representative Overnight OneRX
The Cigna Group
01.2022 - Current
- The Customer Service Associate Representative provides support to participants, clients, and providers by answering inquiries related to group health benefits and claims payments. The role also includes researching claims, documenting interactions, and assisting team members as needed. Essential Job Functions + Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims. + Provide clear, accurate, and timely responses to information requests. + Document all calls in Chronology by summarizing key points of each conversation. + Return messages from designated voicemail boxes. + Read, interpret, and apply plan documents, new amendments, and updates for multiple clients.
Customer Service Representative
Teleperformance
11.2021 - 01.2022
- Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or processing payments. Provide feedback on call issues.
Communication Center Specialist
Novant Health
07.2019 - 11.2021
- Received emergency and non-emergency calls and record significant information in CAD, dispatched officers to the direct location of incidents or where needed in the hospital by radio, phone or computer, prioritized calls according to urgency levels, monitored multiple phone lines, CAD, and onsite cameras at each hospital, and monitor CCTV in the SOC.
CUSTOMER CARE SPECIALIST II
SYNOVUS
07.2009 - 09.2017
- Provided telephone banking services in a call center environment answering all calls according to established guidelines and standards of practice. Provided banking services and promoted the banks’ products. Addressed customer inquiries regarding pending requests, discrepancies, statements, check holds, overdrafts, service charges, etc., resolve routine complaints or concerns in a timely manner.
DISPATCHER FOR TWC
LONE WOLF COMMUNICATIONS
07.2009 - 09.2017
- Dispatched technicians for cable installations and repairs. Coordinated appointments with customers and technicians. Ensured all escalated and unresolved customer issues were resolved in a timely manner.
COMMUNICATIONS SUPERVISOR
SC HIGHWAY PATROL
07.1999 - 08.2008
- Provided information and/or assistance to DPS Personnel, Law Enforcement Agencies, SCDOT Maintenance Personnel and the general public. Manned two-way radios, telephones, teletype, CAD, and fax machine. Supervised a shift of five dispatchers and two call takers.
Substitute teacher
Richland school district II
10.1993 - 01.1998
- Substituted for grades K to twelve.
Education
BA - Criminal Justice
University of South Carolina
01-2012
Skills
- Proficient in Microsoft Office Products
- Computer Aided Dispatching
- Supervisory, Training and Customer Service Skills
- The ability to multi-task and follow through independently with minimal supervision
- Customer service
- Data entry
- Active listening
- Microsoft outlook
Timeline
Customer Service Representative Overnight OneRX
The Cigna Group
01.2022 - Current
Customer Service Representative
Teleperformance
11.2021 - 01.2022
Communication Center Specialist
Novant Health
07.2019 - 11.2021
CUSTOMER CARE SPECIALIST II
SYNOVUS
07.2009 - 09.2017
DISPATCHER FOR TWC
LONE WOLF COMMUNICATIONS
07.2009 - 09.2017
COMMUNICATIONS SUPERVISOR
SC HIGHWAY PATROL
07.1999 - 08.2008
Substitute teacher
Richland school district II
10.1993 - 01.1998
BA - Criminal Justice
University of South Carolina