Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Sarah Bryan

Sarah Bryan

Westminster,CO

Summary

With a strong background in customer service, I have gained valuable experience at McDonald's, Qdoba, Diamond Shamrock, and Primrose School. My true passion lies in working with people and interacting with them on a daily basis brings me immense joy. My customer service skills are unparalleled and serving others has been the most fulfilling job for me. I hope to be considered as a valuable addition to your team as loyalty to my employer is one of my core values. Working collaboratively allows for greater efficiency and productivity. Throughout my career, I consistently deliver high-quality service, accurately understanding customer requests and questions. Building rapport and credibility with customers, even during brief interactions, is a key strength of mine. I also independently address customer needs and refer them to additional resources when necessary. By representing my department to a wide network of partners, I have established myself as a trusted resource and built collaborative relationships with both internal and external clients.

Overview

17
17
years of professional experience

Work History

Server

The Melting Pot
01.2021 - Current
  • Company Overview: Fine dining restaurant
  • Upheld impeccable uniform standards consistently.
  • Provided a safe interactive dining experience
  • Ensured comprehensive knowledge of all ingredient contents.
  • Prepared cheese fondue in front of guests
  • Earned recognition from guests through outstanding performance feedback.
  • Fine dining restaurant

Server

Olive Garden
01.2019 - 01.2021
  • Surpassed certification requirements for responsible alcohol service with exceptional performance.
  • Managed efficient execution of takeout orders during Covid period.
  • Recognized as a key team member by being selected to remain after staffing cuts.
  • Engaged in diverse job responsibilities.

Host/Cashier/Server

Denny’s Restaurant
01.2016 - 01.2019
  • Provided excellent customer service as a host, cashier, and server as needed during my shifts
  • Stocked food, plates and silverware
  • Maintained the cleanliness of the store

Customer Service

HomeAdvisor
08.2011 - 01.2015
  • Provided accurate and appropriate information in response to customer inquiries
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Addressed customer service inquiries in a timely and accurate fashion
  • Maintained 50% Conversion and 10% Cross Sales
  • Provided training to new staff members
  • Properly directed inbound calls in phone queues to improve call flow

Assistant Teacher

Primrose School at Torrey Peaks
02.2008 - 08.2011
  • Assisted Teacher for Kindergarten class of 30 students
  • Made Teaching syllabus every week
  • Made boards for hallway showing student progress
  • Helped with student teacher conferences
  • Arranged lunch and snacks everyday
  • Spent one on one time with students to help them learn

Education

Metro State College Of Denver - Elementary Education, Human Development

Metro State College Of Denver
06.2011

High School - undefined

Standley Lake High School
05.2007

Skills

  • High Customer Service Standards
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Troubleshooting skills
  • Telecommunications knowledge
  • Positive energy
  • Multitasking
  • Staying focused
  • Team member support
  • Daily specials memorization
  • Item promotion
  • Professional appearance
  • Relationship management
  • POS operation
  • Strong work ethic
  • Upselling techniques
  • Customer service
  • Calm demeanor
  • Service prioritization
  • Multitasking and organization
  • Team collaboration

Accomplishments

  • Moved up from a part time position at the day care to a full time assistant teacher for kindergarten students.
  • Managed call flow on very busy days with up to 90 service requests.
  • Received multiple positive reviews from customers raving for excellent customer service.

Timeline

Server

The Melting Pot
01.2021 - Current

Server

Olive Garden
01.2019 - 01.2021

Host/Cashier/Server

Denny’s Restaurant
01.2016 - 01.2019

Customer Service

HomeAdvisor
08.2011 - 01.2015

Assistant Teacher

Primrose School at Torrey Peaks
02.2008 - 08.2011

Metro State College Of Denver - Elementary Education, Human Development

Metro State College Of Denver

High School - undefined

Standley Lake High School
Sarah Bryan